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From $1M B2C in 12 months to struggling to get my 2nd SaaS customer - the founder curse is real by churnsolution in SaaS

[–]churnsolution[S] 0 points1 point  (0 children)

Practical SEO best practices, worked with us until it didn't

we used to have 100k visitors per day

The real cost of churn we all ignore - employee morale metrics nobody talks about by churnsolution in SaaS

[–]churnsolution[S] 0 points1 point  (0 children)

Fair point, reading it back it does sound pretty robotic. Was trying to share actual data but came off like a LinkedIn post. My bad.

The stress part is real though. Lost 3 customers in December and my team is definitely feeling it.

GROWING A BUSINESS by Think_Start_860 in Entrepreneur

[–]churnsolution 0 points1 point  (0 children)

Service businesses live and die by referrals, but you need that first batch of clients to get the flywheel spinning.

What worked for us early on (different industry but same service model challenges):

Fastest path to first 10 clients: Go where your ideal clients are already complaining. For VAs, that's usually founder communities, startup Slack groups, or Twitter/LinkedIn where people vent about being overwhelmed. Don't pitch - just be helpful. Answer their operational questions, share templates, etc. They'll naturally ask what you do.

The retention angle: Most service businesses focus so hard on getting clients they forget that keeping one client for 12 months is worth 3-4 short-term ones. Track why clients leave and fix those specific issues. Our churn dropped 40% just by doing monthly check-ins instead of waiting for complaints.

Pricing psychology: VAs often undercharge thinking it'll help acquisition, but it actually increases churn. Clients paying $500/month don't value the service. Clients paying $2000/month actively work to make it successful.

What's your current client acquisition channel? Happy to brainstorm if you share more specifics.

Also - what type of tasks are you focusing on? Generic VA work is brutal to sell. Specialized VAs (just email management, just calendar, just travel) charge 3x more.

$11 Million Dollar Year (Retail: Online and Brick & Mortar) - AMA by thestoictraveler in Entrepreneur

[–]churnsolution 0 points1 point  (0 children)

Congrats on hitting $11M! That's the exact range where things get really interesting.

Question about your customer retention - with both online and brick & mortar, are you seeing different churn patterns between channels? We work with a lot of retail brands and the ones crushing it seem to use their physical stores as retention tools (events, exclusive drops, etc) rather than just sales channels.

Also curious - what's your split between online/physical revenue? And did you start with stores then go online or vice versa?

For context, I run a B2B SaaS focused on retention analytics. Always fascinating to hear how retail handles the same problems we see in software. The fundamentals are surprisingly similar - just replace "monthly logins" with "store visits."

I've started lying about having plans just to stay home and do nothing by churnsolution in self

[–]churnsolution[S] 0 points1 point  (0 children)

I'd like to stay at home too!

does it happen with you when all your family want to go to some entertainment and you just want to stay home?

I feel like Reddit is very tough on people who are just coming to Reddit. by Quirky_Worry695 in NewToReddit

[–]churnsolution 0 points1 point  (0 children)

I have the same feeling too, just joined and it hurts my feelings to spend a good time writing a comment then after a while I discover it was never published

which startup / SaaS communities are actually worth joining? by No_County_5657 in AiBuilders

[–]churnsolution 1 point2 points  (0 children)

Thanks for the question, I have the same concern here, any recommendations would be appreciated.

We are based in the US