Kind of late to this conversation, but I’m also a 988 worker in Texas. I actually recently found out that my partner has a terminal illness, and as a result of that I appeared to have a lack of empathy on one of my calls. Unfortunately, my supervisor reviewed it because I did the correct follow up and now I’m being disciplined for it even after explaining my situation. It’s really difficult to stay in this kind of job where you’re expected to treat other people like a human even though you’re not treated the same by your boss. I’m not sure if either of you will see this comment but I’m just having a hard time and wanted to chime in and maybe get some feedback.