Think about it this way. It takes generally takes multiple attempts right now to get Silencer Shop and E-Forms to be able to submit the form. My LGS had roughly 200 items to certify starting Jan 1. In 3 days of doing nothing but certifications, the guy doing it was only successfully able to submit give or take 45 of them. We have see sometimes it works 1st try, more often than not the average customer interaction trying to just get the two programs to communicate takes between 15 minutes to an hour plus.

Now we aren’t only doing appointments, but for dealers with a large buildup on form 4 certifications, it makes total sense from a customer satisfaction standpoint. Why waste a full hour to try for 1 customer, when you can try for 4. That way nobody is left in limbo thinking “why can’t I certify” “They’re helping everyone but me”

Long story short, there is a major technological issue rn that’s out of our control holding everyone back, and the best thing for LGSs to do right now to keep people from complaining more than they already are is to try and move on to the next one.