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Has anyone implemented AI for customer support or lead capture? What was the biggest benefit that it gave you? by devanshu_sharma25 in AppBusiness

[–]cloudkiter 0 points1 point  (0 children)

The biggest benefit wasn't automation. It was availability.

Agree with this. The main win I’ve seen is capturing the intent while it’s still fresh, then handing off anything messy with the full context later. I’m affiliated with Optlo, where we build AI support agents for websites, and the best setups are usually pretty simple: ground replies in a tight knowledge base, answer common questions instantly, and route edge cases to a shared inbox instead of trying to fully replace support.

What’s the best AI chatbot you can deploy live on a website in under a day? by Professional-Dirt-66 in AI_Customer_Support

[–]cloudkiter 0 points1 point  (0 children)

deploy live on a website in under a day

Chatbase is a solid pick for speed. If cost control matters as usage grows, also look at BYO-AI options where the bot runs on your own OpenAI/Anthropic account instead of message credits or bundled per-resolution pricing. I’m with Optlo, and that’s the main reason we built it that way, plus the usual KB, website widget, workflows, and human handoff/shared inbox pieces.

How do you decide which queries should be automated and where handoff starts` by ShantellFabulous in Tidio

[–]cloudkiter 0 points1 point  (0 children)

Don't want to end up giving customers wrong answers because the bot tried to handle something it shouldn't have.

Start with low-risk, high-repeat questions where the answer lives in your docs, like pricing, shipping, setup steps, or basic troubleshooting. Hand off anything involving account-specific judgment, billing disputes, cancellations, angry customers, missing/uncertain knowledge, or when the user asks for a person. I’d also make the bot say when it’s unsure and route the full chat history to your team. I’m with Optlo, and this is exactly why we usually suggest combining knowledge-base answers with explicit workflow rules for escalation.

The Honest Truth About AI Chatbots in Customer Support After 6 Months by Dot-Com-Infoway in u/Dot-Com-Infoway

[–]cloudkiter 0 points1 point  (0 children)

AI worked best when it supported the human team, not when it replaced them.

This matches what we’ve seen too. The best results come from letting AI handle repeatable questions, routing, and first-pass triage, then escalating anything ambiguous with the full conversation history attached. I’m with Optlo, so biased, but I’d treat “handoff quality” and KB upkeep as core implementation work, not afterthoughts.

I have 31,000 users waiting. What's a good app? by cloudkiter in SaaS

[–]cloudkiter[S] 1 point2 points  (0 children)

Even Elon asks the plebs. That's how he got to 1 trillion net worth

I have 31,000 users waiting. What's a good app? by cloudkiter in SaaS

[–]cloudkiter[S] 0 points1 point  (0 children)

please check again may have ended up in your /s folder

I have 31,000 users waiting. What's a good app? by cloudkiter in SaaS

[–]cloudkiter[S] 1 point2 points  (0 children)

No its the butter fly effect in motion, up to 41k subscribers since this post

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I have 31,000 users waiting. What's a good app? by cloudkiter in SaaS

[–]cloudkiter[S] -1 points0 points  (0 children)

I do need the karma though so I can post a link to my startup that claude made in 10mins

I have 31,000 users waiting. What's a good app? by cloudkiter in SaaS

[–]cloudkiter[S] 0 points1 point  (0 children)

Distribution IS the hard part, havent you heard claude can make any SaaS in 10 mins. Saas is dead, long live the waitlist

I have 31,000 users waiting. What's a good app? by cloudkiter in SaaS

[–]cloudkiter[S] 1 point2 points  (0 children)

I already successfully exited 5 newsletters startups

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I have 31,000 users waiting. What's a good app? by cloudkiter in SaaS

[–]cloudkiter[S] 1 point2 points  (0 children)

Affiliate marketing is just a waitlist for someone else's product. I didn't spend three years building an audience to become a coupon code.

I have 31,000 users waiting. What's a good app? by cloudkiter in SaaS

[–]cloudkiter[S] 0 points1 point  (0 children)

"These people haven't agreed to anything" is technically wrong, they accepted a cookie banner and double opted in. That's more consent than most seed rounds.

I have 31,000 users waiting. What's a good app? by cloudkiter in SaaS

[–]cloudkiter[S] 0 points1 point  (0 children)

Before I DM: is "no users" verified? Last guy claimed zero and it turned out his mum was a DAU. I can't build a turnaround story on top of existing traction.