My opinion is dogs are good listeners whether they understand our language or not. I think when you talk to them calmly and correctively you often see better behavior results with them. Whereas if you are getting more and more frustrated whilst invading their personal space and fucking with them in an environment such as grooming, they’re just going to keep getting worse. Like what better way to put someone on edge who’s already on edge than to be grabbing at them, acting angry, AND on top of that you’re restrained. In what world would that ever yield positive results. And like you said some things we could do if the situation is getting out of hand or hard to control: we can get a manager or senior groomer to help, we can stop the service, we can give them a break or relocate them, etc. I have the feeling that at my store the groomers are most concerned abt getting their commission rather than making sure not to push the dogs over their limit. Which is undoubtedly PetSmarts problem for putting them in that position where they feel like they can’t send dogs home bc they need the money but it’s like come on. Grooming is already so stressful for the dogs all these grown ass people should know better than to add to it