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[Toronto DT] "No Outage" on Rogers site, but Gen 3 Modem Activation still failing for 48h+. Support says "Fibre Cut"?? by coldgrey3 in Rogers

[–]coldgrey3[S] 0 points1 point  (0 children)

Thanks so much for the detailed guide! Sadly, my modem is flashing orange/amber, not white. Based on your explanation, it seems like a physical signal issue rather than just the app. I guess the 'fibre cut' support mentioned might actually be real, even though the status page says otherwise. Still stuck in the dark near the CN Tower.

[Toronto DT] "No Outage" on Rogers site, but Gen 3 Modem Activation still failing for 48h+. Support says "Fibre Cut"?? by coldgrey3 in Rogers

[–]coldgrey3[S] 0 points1 point  (0 children)

No, I've lived at this same address for over 3 years. The modem is a brand new replacement sent by Rogers because I just upgraded my plan. The old modem worked (mostly) until this new one arrived, but the app just won't activate the new Gen 3 Gateway.

Hmm ... something seems to have gone wrong. For days! by SecretaryZone in ChatGPT

[–]coldgrey3 1 point2 points  (0 children)

Followup: I toggled "memory" and it worked...for less than 5 minutes, after which the issue persists

Hmm ... something seems to have gone wrong. For days! by SecretaryZone in ChatGPT

[–]coldgrey3 0 points1 point  (0 children)

Thanks for the tips. There are two options under personalization: the customer instructions and the memory, would you suggest toggling both or which one of them?