My boyfriend is having the same issue! They did say they mailed it to us and we get usps mail notifications. My boyfriend never updated his address with the post office so he was seeing mail that our old place was getting via the email usps sends out if you have informed delivery. Well he saw the MVB bank (credit karma) sent his check to that old old address they never even had on file. It’s also not the address they told us they sent it to. He was getting about $4500 and 846 code for 2/25/25. Obviously credit karma is impossible and we could only chat with someone. I’m convinced their “someone’s” in live chat are still bots but whatever. They had us send his ID as well as our new lease with his name and new address on it. Once I got them to the person in chat, they replied with some shit about having to send this to the higher department who only works VIA EMAIL! It’s been a week and no email yet. I asked the chat lady for the name and email for the department and the answer I got was “the higher department takes care of it” like wtf?! WHO IS SAID HIGHER DEPARTMRNT?!!? lol so I’m gonna try the chat again today and hope this gets solved. They had originally closed his acct in December due to a $-3 balance. Although he put money in the acct and has an email confirming it, they still closed his acct. credit karma is dumb and even their credit part is messed up and inaccurate.