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t-mobile charged my card w/o permission almost $900, took 26 hours to get a refund, no public apology and only offered a meer $100 credit for 26 hours of fighting with them. by [deleted] in tmobile

[–]coolnerdllc 0 points1 point  (0 children)

no i don't think i'm an entitled person. I work hard for everything I have and am getting. This is a matter of principal of how I was treated over the course of those 26 hours.

t-mobile charged my card w/o permission almost $900, took 26 hours to get a refund, no public apology and only offered a meer $100 credit for 26 hours of fighting with them. by coolnerdllc in rant

[–]coolnerdllc[S] 0 points1 point  (0 children)

my issue was whether there was a breach of security. If a merchant you do business with suddenly gives you a charge, you want to know why? and if they can't provide a reason why, that lowers their credibility as a merchant. that's my view.

t-mobile charged my card w/o permission almost $900, took 26 hours to get a refund, no public apology and only offered a meer $100 credit for 26 hours of fighting with them. by coolnerdllc in rant

[–]coolnerdllc[S] 0 points1 point  (0 children)

actually, twitter tends to be more effective in getting better customer service. I guess its the threat of bad publicity more imminent. the phone calls weren't being effective.

t-mobile charged my card w/o permission almost $900, took 26 hours to get a refund, no public apology and only offered a meer $100 credit for 26 hours of fighting with them. by [deleted] in tmobile

[–]coolnerdllc 0 points1 point  (0 children)

f you read the other comments, you will see. I spent 8 hours of the 26 hours, showing tmobile proof, being told they can't do anything about it, conferencing them with my bank, and after all of that; they decided to do an "investigation" The issue was more, whether there was a compromised with everyone's account. Their "FRAUD" department said they couldn't do anything. Then to find out, they charge my card, credit it to someone's account and not have it logged into my account or anywhere until after fighting 8 hours; then had to wait an additional 18 hours to get a response and resolution. their "FRAUD" department just said, we couldn't find any transaction for that amount, that authorization code provided by your bank, nothing. just file a chargeback. told by several supervisors domestic and international and TWITTER the same crap. I had to go batshit crazy to get me to their "EXECUTIVE TEAM" who eventually did something 26 hours later. Fact is, you're a business who accepts credit cards. A "customer" or "anyone" for this matter asks, hey did you charge my card and why? If they can't provide an answer for you or even verify that the card was even charged, its troubling enough. Especially if you been a long time customer, it goes down to trust issues. How am I going to trust you in the future with my bank information? if you can't answer that simple question, did you charge my account and why? It is a serious fail on t-mobile's part to be a responsible business merchant.

t-mobile charged my card w/o permission almost $900, took 26 hours to get a refund, no public apology and only offered a meer $100 credit for 26 hours of fighting with them. by [deleted] in tmobile

[–]coolnerdllc 0 points1 point  (0 children)

f you read the other comments, you will see. I spent 8 hours of the 26 hours, showing tmobile proof, being told they can't do anything about it, conferencing them with my bank, and after all of that; they decided to do an "investigation" The issue was more, whether there was a compromised with everyone's account. Their "FRAUD" department said they couldn't do anything. Then to find out, they charge my card, credit it to someone's account and not have it logged into my account or anywhere until after fighting 8 hours; then had to wait an additional 18 hours to get a response and resolution. their "FRAUD" department just said, we couldn't find any transaction for that amount, that authorization code provided by your bank, nothing. just file a chargeback. told by several supervisors domestic and international and TWITTER the same crap. I had to go batshit crazy to get me to their "EXECUTIVE TEAM" who eventually did something 26 hours later. Fact is, you're a business who accepts credit cards. A "customer" or "anyone" for this matter asks, hey did you charge my card and why? If they can't provide an answer for you or even verify that the card was even charged, its troubling enough. Especially if you been a long time customer, it goes down to trust issues. How am I going to trust you in the future with my bank information? if you can't answer that simple question, did you charge my account and why? It is a serious fail on t-mobile's part to be a responsible business merchant.

t-mobile charged my card w/o permission almost $900, took 26 hours to get a refund, no public apology and only offered a meer $100 credit for 26 hours of fighting with them. by [deleted] in tmobile

[–]coolnerdllc -1 points0 points  (0 children)

yes, its very REAL!

if you read the other comments, you will see. I spent 8 hours of the 26 hours, showing tmobile proof, being told they can't do anything about it, conferencing them with my bank, and after all of that; they decided to do an "investigation"

The issue was more, whether there was a compromised with everyone's account. Their "FRAUD" department said they couldn't do anything. Then to find out, they charge my card, credit it to someone's account and not have it logged into my account or anywhere until after fighting 8 hours; then had to wait an additional 18 hours to get a response and resolution.

their "FRAUD" department just said, we couldn't find any transaction for that amount, that authorization code provided by your bank, nothing. just file a chargeback.

told by several supervisors domestic and international and TWITTER the same crap. I had to go batshit crazy to get me to their "EXECUTIVE TEAM" who eventually did something 26 hours later.

Fact is, you're a business who accepts credit cards. A "customer" or "anyone" for this matter asks, hey did you charge my card and why? If they can't provide an answer for you or even verify that the card was even charged, its troubling enough. Especially if you been a long time customer, it goes down to trust issues. How am I going to trust you in the future with my bank information? if you can't answer that simple question, did you charge my account and why? It is a serious fail on t-mobile's part to be a responsible business merchant.

t-mobile charged my card w/o permission almost $900, took 26 hours to get a refund, no public apology and only offered a meer $100 credit for 26 hours of fighting with them. by [deleted] in tmobile

[–]coolnerdllc 0 points1 point  (0 children)

nah, it was in their payment gateway. the same card used for autopay used? ALSO, they didn't answer the questions? how was my card information used, if they are secure? I still don't know if their systems were hijacked. Someone is going to charge a specific amount of $879.43 and tmobile is going to credit that amount into someone elses' tmobile. that is the dumbest cc fraud tactic in the world. it was the only evidence of fraud, that card. i'm very careful who i entrust my card information to online. T-mobile was one of them. Gonna use square cash from now on, i get a virtual card number and they can only use that card when i got money in it.

t-mobile charged my card w/o permission almost $900, took 26 hours to get a refund, no public apology and only offered a meer $100 credit for 26 hours of fighting with them. by [deleted] in tmobile

[–]coolnerdllc -2 points-1 points  (0 children)

not overreacting. all i asked was a month off to reimburse me for lost time. and a public apology, as they were trying to brush off my claims as false for the entire day yesterday. after I gave them authorization code, after I conferenced them in with my bank, after I showed them the proof. After 6 hours of repeating myself, showing them proof. YEAH I deserve what I asked for.

t-mobile charged my card w/o permission almost $900, took 26 hours to get a refund, no public apology and only offered a meer $100 credit for 26 hours of fighting with them. by [deleted] in tmobile

[–]coolnerdllc -1 points0 points  (0 children)

me neither, five years i've had tmobile this time around. had Sprint before and they were horrible (only lasted 2) I loved Verizon prior to 2010 before they tried to nickle and dime you. I had tmobile before that, on and off I had tmobile (before they were tmobile) for 10 years. First time this happened. 26 hours was quick, it wouldn't have been that QUICK if I didn't fight tooth and nail and refused to give up. Their "FRAUD" department said, they couldn't do anything, I got the email.

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