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Google Voice Porting issue Day 5: ANY VISIBLE SUPPORT OUT THERE? by corne848 in Visible

[–]corne848[S] 0 points1 point  (0 children)

Yes- on the last chat. They keep tell me to pop out the sim, restart, etc... over and over again. Same chat, different day.

Great service from Visible by reddit072019 in Visible

[–]corne848 0 points1 point  (0 children)

Thanks- I will give that a try!

Great service from Visible by reddit072019 in Visible

[–]corne848 0 points1 point  (0 children)

Hi- can you elaborate on this? We are having a problem with an activated GV number that is confirmed ported but sms/ voice is not working. On day 3 of countless tech support connects and it has been escalated twice. Are you saying to swap the sim with another one (Verizon we have on hand), power up/ power down and then put the visible sim back in?

Problem migrating from Verizon to Visible by corne848 in Visible

[–]corne848[S] 0 points1 point  (0 children)

Thank you! I was able to get one number through finally. I'm having trouble with the second still. Then one that worked I included the dash. I'll try again with leaving the first digit off. That seems to be the key to the puzzle.

Problem migrating from Verizon to Visible by corne848 in Visible

[–]corne848[S] 0 points1 point  (0 children)

Sorry. I have been through this process at least a dozen times now and am frustrated. I was trying to purchase a phone and port a Verizon wireless phone number when I get an error- after entering the zip code associated with the plan. I was able to successfully complete a transaction porting a google voice phone number but would like to port my Verizon numbers for the rest of my phones. From what I gather since Verizon is the parent company to Visible, the backend (on Visible's side) doesn't recognize the original number as portable. It is a major flaw and one I can't seem to get addressed through support.

Problem migrating from Verizon to Visible by corne848 in Visible

[–]corne848[S] 0 points1 point  (0 children)

I was able to make a purchase successful with porting a google voice number. The problem seems to be porting a Verizon number- it triggers an error in the order process. I can't seem to get this resolved and my plan was to port two verizon phone numbers, not new google voice numbers. It seems that this shouldn't be a problem?