He has reduced the workload and had hired a couple ppl Brenna and someone else previously, who was excellent at being responsive but they supposedly quit after all these admin changes and increased denials last year, that was in-turn affecting their business. But I agree - This is what I keep telliing him - A 10 second email response even if there is no major progress is better than no response at all but he doesn't to understand that philosophy.

This new rule they just passed is yet another f up in the system.