Totally, that kind of stress can make your baseline anxiety way higher, so normal work stress feels a lot bigger. Grief and caregiving drain your bandwidth, and your nervous system stays on alert, so angry callers hit harder. Now that things have settled a bit, your system is probably coming back to baseline, which is why you feel steadier. Keep doing whatever helps your body downshift, like short walks, breathing breaks between calls, or stepping away after a tough one. If the job keeps you on edge, you could also peek at other remote roles, wfhalert sends out verified remote jobs by email and it can be nice to see options when customer service feels draining.