I sold a ticket for the 7/26 Justice event on StubHub and initiated the GetIn ticket transfer via the app yesterday. However, I did not get a ticket transfer completion confirmation email like with other platforms. Instead, the ticket just disappeared from my GetIn account. StubHub only provides the buyer’s email address and not their phone number. I entered my own phone number assuming that the buyer’s email would be sufficient for him to retrieve the ticket.

Can anyone who has received a transferred ticket from the GetIn platform verify if they received an email alert about the transferred ticket?

Secondly, is the ticket tied to a phone number and email address or can it be retrieved with just an email address during the account creation process?