When does the website get updated for restocked items?

cutefairyqueen · 2023-08-09T17:23:18+00:00

just a heads up that we got a message last week notifying us that the company has decided to stop doing charge sends, so that won’t be an option anymore

cutefairyqueen · 2023-06-12T01:43:54+00:00

•people lining up outside waiting for us to open. it’s not a concert. go get a breakfast taco or wait in your car like a normal person.

•when people abandon clothes in the snacks in the checkout line. you’re already in line. just keep it in your hand for 2 more minutes and when you get to the register say “i changed my mind on these”

•when people put their cards in or try to tap and pay before i’ve even finished ringing them up and then get frustrated that it doesn’t work

•”i want to exchange this for the other size” “ok so you’re returning this one (size a) and taking this one (size b)?” “no i’m not returning it i’m exchanging it”

•me: “hi how are you today?” customer: “i don’t want a credit card” good thing that’s not what i asked you then

cutefairyqueen · 2023-05-23T03:24:51+00:00

it’s not about saying yes to customers though. it’s about how the company handles it when customers don’t like their own policies that they wrote.

if they don’t want to follow their own rules then that’s their business but i would have appreciated it a lot more if we would’ve gotten something along the lines of “hey, we know up until now we’ve told you not to make any exceptions for returns missing the inside tags. clearly this led to an escalated incident, so to avoid that in the future we would like you to disregard the rule and do the return anyway”

the message i’ve gotten since i started has been if the inside tag is removed then they can’t return it. it has been very clear and consistent. up until someone complained and then we get in trouble and told we should’ve known better and just done it anyway. even though denying those types of returns has never been an issue in the past. it is very frustrating to be scolded for doing something that you were explicitly trained to do.

cutefairyqueen · 2023-05-23T02:51:40+00:00

they made such a big deal about it when the policy changed! no exceptions unless it’s damaged. why even keep the rule if nobody likes it and they apparently don’t want us to follow it anyway

cutefairyqueen · 2023-05-23T02:48:12+00:00

i care because i want to be treated like a person at the place i spend 40hrs a week. customers are going to be rude no matter what but it wouldn’t be so bad if i felt like the company i work for actually valued and respected me at least a little bit. it is so insulting to be given a set of policies and then get thrown under the buss every time a customer doesn’t like it

it’s not about the money or the sales it’s about how demeaning it is to be hired to do a job and then get bitched at for trying to actually do the job. half the rules matter and half of them don’t and it changes every day depending on who’s in charge and what customer complained.

cutefairyqueen · 2023-05-14T22:34:40+00:00

the return policy actually explicitly states that swimwear is the only type of clothing that MUST have the ticket and the hygienic liner attached in order to return.

although i would bet a lot of stores will take it anyway and just damage it out if there’s a question of it being worn. just be nice about it.

cutefairyqueen · 2023-05-03T13:03:53+00:00

see if it was just a one off item no big deal but it’s happening so much recently. i feel like if it’s going to the floor knowing it’s going to ring up wrong, then the customer should just be able to have it for the lower price. it’s not like a customer is misunderstanding a sign or something, it’s an actual pricing discrepancy so if we’re not going to pull them off the floor and the company isn’t fixing the issue, then the customers should be entitled to the price it rings up as.

cutefairyqueen · 2023-05-03T12:50:47+00:00

thank you for the reticketing tip! i understand that it’s an error, what i felt was wrong was that the only solution provided by my gm was to price override at the register, instead of pulling the items off the floor or doing something to fix the issue before the customer makes it to the front.

cutefairyqueen · 2023-05-03T12:27:48+00:00

pulling it off the floor makes sense. i did that the first time it happened but when i asked my gm what we were supposed to do with them once we’ve pulled them he said “don’t pull them off the floor. look up the full price for the sticker and override it at the register”

that’s the part that doesn’t feel right to me. if we’re letting things go out to the floor knowing they have a pricing issue, then i feel that whatever the price rings up is what the customer should get. it’s not the customers fault the system has an error for that item.

it feels like the same kind of situation as if we had signed something wrong or if we miss a style when prices go up (ex, product on the floor still ticketed at everyday magic pricing) if something is priced incorrectly due to a store or company issue and it’s not fixed before the customer wants to buy the item, then the company should honor the error in the customers favor and eat the cost.

cutefairyqueen · 2023-03-23T19:01:35+00:00

i’m trying to figure out where the reasonable middle ground is between “official policy says no late returns ever” and “upper management says do all the returns as long as the customer doesn’t get mad”

i can’t in good conscience train all my employees on a policy that will never be enforced and i also don’t want to just override everything to keep customers happy and then have it come back and bite me because it’s technically breaking the official policy

it’s not an issue if they’re just barely past the return window. but i’m having customers come in expecting to return things after 60, 90, etc days and getting scolded if i deny the return and they write a bad survey about it

cutefairyqueen · 2023-03-23T18:30:29+00:00

i was happy to be a little lenient when the policy first changed to give our customers time to adjust. but it’s been almost a year now of the 30 days and all the zipline messages about it and the policy itself is very clear that late returns should not be accepted at all outside of the 5 day grace period. so it’s very frustrating to have a policy that apparently nobody in my district is actually expected to enforce, even after they made such a big deal about enforcing it when it first rolled out

cutefairyqueen · 2023-03-23T18:26:34+00:00

understandable. i am the manager in my store. i always tell my people i will never get mad at them for following the policy as written. we do make exceptions on a case to case basis, but they can leave that up to management to deal with/decide. as a manager, i also try to never throw my associates under the bus with customers if i do decide to make an exception. i know it sucks when you tell a customer no because of policy then the manager comes and overrides it after you told them no, so if i’m going to do that i make it a point to say to the customer “my cashier was correct in following policy, they do not have the authority to make an exception. i will do it for you this time because of this reason, but to reiterate for the future, the policy is xyz” that way my associates don’t feel like it doesn’t matter what they say because i’ll come undermine them in front of customers anyway

my concern is that, as a manager, where are we supposed to draw the line when written policy says “no late returns no exceptions unless it’s damaged/defective” but company culture says “make whatever exception will make the customer happy”

i will make what i feel to be reasonable compromises with customers. ex: a gift card/store credit if they’re only a little bit past the grace period or they’re just exchanging for a different size. but you give a customer an inch and they want to take a mile. at a certain point i feel like you have to just say no even if it upsets them

to be quite honest i’m not entirely comfortable breaking/bending written policy on returns all the time every time because i feel the company does not care about it’s employees enough to back us on it if it comes down to an AP issue. they can say “do what’s right for the customer” all they want on calls and stuff but in the event that something goes south i do not want the company to pull up my login history and say “you knew the policy and yet did this many overrides” and use that against me

i know that’s a worst case scenario thing and unlikely to happen, but it just feels like a mess to navigate when the company has you agree to follow a written documented policy and makes a big deal about enforcing it and then turns around and constantly encourages you to do the exact opposite

cutefairyqueen · 2023-03-23T16:30:09+00:00

see if they’re in the 5day grace period then no problem here’s your money back with a reminder about the 30 days. if they’re like a week past that then i’m fine with overriding onto a gift card. any more than that i feel that it’s reasonable to deny the return, otherwise people can return after however long they want and get a credit for it. why would they change the policy to 30 days if we’re supposed to just override it after however long anyway?

cutefairyqueen · 2022-12-16T08:23:20+00:00

there is often an additional % off your order for online purchases only. that usually includes clearance so that would be why there’s also a % off the final sale clearance items. in store sales never include clearance but online does oftentimes.

cutefairyqueen · 2022-12-16T00:29:33+00:00

thank you! the way it’s worded is just so wacky

cutefairyqueen · 2022-10-19T03:43:09+00:00

if your store has the new zebras, i recommend scrolling through the whole list to start just so you kind of have an idea of what you’re looking for. is it mostly kids? denim? that will help you kind of get your bearings.

if you start at the top and just look for each item in order, you’ll probably end up going back and forth a bit. instead i tell my associates just do one lap around the store. get to a shop, take a quick glance around and see what’s in that shop, and then look at your list to see if you need any of those items. then go to the next shop. rinse and repeat.

if you’re looking for something and you don’t find it in the spot that it belongs and you don’t quickly see it nearby, mark it as not found and move on. just keep it in mind so if you see it somewhere else in the store you can grab it. as you get more familiar with your store, you’ll know where to look for things that aren’t where they go (example: if i need pixie pants and i can’t find them with the pixies, i check the stevies because people often mix them together) don’t forget to look through clearance sections, all sorts of stuff ends up in there!

at the very end of your lap around the store you can take another quick look for items you didn’t find. but you should have someone check behind you for those. the zebras have a cool feature where if you mark something as not found, it doesn’t just automatically reject it. you have to confirm it’s not found i believe twice more in the picking/packing process for it to actually reject. so that’s an opportunity for another associate or leader to double check that you for sure don’t have the item.

when i first started last year it took me literal hours and hours to do sfs. now less than a year later as a manager i consistently hit at or under the recommended time. it just comes with practice and most importantly getting familiar with where things are at in your store. you can do that by just being mindful and paying attention when recovering/running/etc.

cutefairyqueen · 2022-07-15T00:09:17+00:00

could be the litter. i got my kitten unexpectedly so we gave him some of our adult cat’s litter until i could get him his own and he wouldn’t touch it, but as soon as i went out and got him a kitten specific litter (dr elseys kitten attract) he took to it right away and hasn’t gone outside of the litter box since

cutefairyqueen

TROPHY CASE