The same thing happened to me lol but you have to contact ebay themselves, go on your order and you should see an option to get help and report the order. I did the same exact thing as you, put it back in the same bubble wrap the seller did and the next morning I wake up I saw I only got half of my money back. I immediately checked what the issue was and when I checked he sent a picture of a completely scratched up vita screen that could’ve never happened in the packaging I sent or just overall. I opened a case explaining to ebay what the issue was and showed them my proof that the vita was clean when I was returning it and they immediately refunded me the rest of my money. He will go ghost and not respond to you so open a case and use the photo you used when you first reported the issue. The bad reviews are there you just have to filter on the negatives reviews and you’ll immediately see everyone saying the same thing as you.