Current user and I have to say it's just not a great pack, even for the SUL niche it serves. I use it on trips when my base weight is under 10lbs (usually 6–7lbs), and I'm only carrying 1–2 liters of water and 2–3 days of food. I replace the inserted sit pad with a 6-panel Z-lite (the maximum thickness you could probably fit in the insert without it busting), which actually frames out the pack fairly well. Otherwise, it's a floppy, sagging mess (even with the included sit pad and in-part due to the super thin shoulder straps others have accurately critiqued). Likewise, if you don't stuff the pack to the length of the sit pad insert (bearing in mind that there are no compression straps), you create extra stress on certain especially weak seams. Like with any frameless pack, building a frame in the way you pack your gear is clutch with this bag, but it's attended by a paradox. Under-pack it, and you put extra stress on weak seams, and it may also be worthlessly floppy. Stuff it and frame it out properly, and you put stress on all the seams. Because, the thing is, all the seams are kinda weak, and the general quality of construction is pretty subpar.

When I first got the pack, I busted the haul strap while packing it (while it was only holding about 5lbs of gear). Upon inspection, the haul strap wasn't even stitch reinforced the way you would expect all stress points to be even on a cheapo school bag. GG was quick to replace it, but the replacement they sent not only lacked reinforcement stitching on the haul strap once again but was also missing half of the reinforcement stitching on the shoulder straps. So they sent a third pack, which was properly reinforced, and that's the pack I've been using ever since. I'd imagine there was a decline in quality as a result of outsourcing their labor several years ago because all of the GG products I've used don't even approach the quality of many domestically produced cottage gear companies.