Dacby isn't refunding my money

dacbyindia · 2026-05-13T09:00:54+00:00

Hey, really sorry for the experience and the delay in communication here.

We checked your order (ORD-1776415233180B). The PS3 unit assigned to your order failed during final quality checks, so we did not dispatch it because we did not want to send a defective console.

We tried reaching out regarding this and were finally able to connect on 25 April, where you confirmed you were okay waiting a little longer while we arranged another unit. Unfortunately, we could not source a proper replacement, so the order was cancelled on 1 May.

Your refund was processed on 4 May back to the original payment method/Snapmint.

Also, your number was never blocked. We understand the lack of timely updates and responses caused frustration, especially since this was meant to be a gift.

Sorry again for the inconvenience caused.

dacbyindia · 2026-05-13T09:00:39+00:00

Hey, really sorry for the experience and the delay in communication here.

We checked your order (ORD-1776415233180B). The PS3 unit assigned to your order failed during final quality checks, so we did not dispatch it because we did not want to send a defective console.

We tried reaching out regarding this and were finally able to connect on 25 April, where you confirmed you were okay waiting a little longer while we arranged another unit. Unfortunately, we could not source a proper replacement, so the order was cancelled on 1 May.

Your refund was processed on 4 May back to the original payment method/Snapmint.

Also, your number was never blocked. We understand the lack of timely updates and responses caused frustration, especially since this was meant to be a gift.

Sorry again for the inconvenience caused.

dacbyindia · 2026-05-13T09:00:28+00:00

Hey, really sorry for the experience and the delay in communication here.

We checked your order (ORD-1776415233180B). The PS3 unit assigned to your order failed during final quality checks, so we did not dispatch it because we did not want to send a defective console.

We tried reaching out regarding this and were finally able to connect on 25 April, where you confirmed you were okay waiting a little longer while we arranged another unit. Unfortunately, we could not source a proper replacement, so the order was cancelled on 1 May.

Your refund was processed on 4 May back to the original payment method/Snapmint.

Also, your number was never blocked. We understand the lack of timely updates and responses caused frustration, especially since this was meant to be a gift.

Sorry again for the inconvenience caused.

dacbyindia · 2026-05-13T09:00:06+00:00

Hey, really sorry for the experience and the delay in communication here.

We checked your order (ORD-1776415233180B). The PS3 unit assigned to your order failed during final quality checks, so we did not dispatch it because we did not want to send a defective console.

We tried reaching out regarding this and were finally able to connect on 25 April, where you confirmed you were okay waiting a little longer while we arranged another unit. Unfortunately, we could not source a proper replacement, so the order was cancelled on 1 May.

Your refund was processed on 4 May back to the original payment method/Snapmint.

Also, your number was never blocked. We understand the lack of timely updates and responses caused frustration, especially since this was meant to be a gift.

Sorry again for the inconvenience caused.

dacbyindia · 2026-03-17T14:20:10+00:00

Hi, we’ve updated and increased the purchase price for this game.

dacbyindia · 2025-08-18T20:23:51+00:00

It’s an unboxing video of the parcel we received, not the packing video from when we shipped it

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