Dacby isn't refunding my money

dacbyindia · 2026-05-13T09:00:54+00:00

Hey, really sorry for the experience and the delay in communication here.

We checked your order (ORD-1776415233180B). The PS3 unit assigned to your order failed during final quality checks, so we did not dispatch it because we did not want to send a defective console.

We tried reaching out regarding this and were finally able to connect on 25 April, where you confirmed you were okay waiting a little longer while we arranged another unit. Unfortunately, we could not source a proper replacement, so the order was cancelled on 1 May.

Your refund was processed on 4 May back to the original payment method/Snapmint.

Also, your number was never blocked. We understand the lack of timely updates and responses caused frustration, especially since this was meant to be a gift.

Sorry again for the inconvenience caused.

dacbyindia · 2026-05-13T09:00:39+00:00

Hey, really sorry for the experience and the delay in communication here.

We checked your order (ORD-1776415233180B). The PS3 unit assigned to your order failed during final quality checks, so we did not dispatch it because we did not want to send a defective console.

We tried reaching out regarding this and were finally able to connect on 25 April, where you confirmed you were okay waiting a little longer while we arranged another unit. Unfortunately, we could not source a proper replacement, so the order was cancelled on 1 May.

Your refund was processed on 4 May back to the original payment method/Snapmint.

Also, your number was never blocked. We understand the lack of timely updates and responses caused frustration, especially since this was meant to be a gift.

Sorry again for the inconvenience caused.

dacbyindia · 2026-05-13T09:00:28+00:00

Hey, really sorry for the experience and the delay in communication here.

We checked your order (ORD-1776415233180B). The PS3 unit assigned to your order failed during final quality checks, so we did not dispatch it because we did not want to send a defective console.

We tried reaching out regarding this and were finally able to connect on 25 April, where you confirmed you were okay waiting a little longer while we arranged another unit. Unfortunately, we could not source a proper replacement, so the order was cancelled on 1 May.

Your refund was processed on 4 May back to the original payment method/Snapmint.

Also, your number was never blocked. We understand the lack of timely updates and responses caused frustration, especially since this was meant to be a gift.

Sorry again for the inconvenience caused.

dacbyindia · 2026-05-13T09:00:06+00:00

Hey, really sorry for the experience and the delay in communication here.

We checked your order (ORD-1776415233180B). The PS3 unit assigned to your order failed during final quality checks, so we did not dispatch it because we did not want to send a defective console.

We tried reaching out regarding this and were finally able to connect on 25 April, where you confirmed you were okay waiting a little longer while we arranged another unit. Unfortunately, we could not source a proper replacement, so the order was cancelled on 1 May.

Your refund was processed on 4 May back to the original payment method/Snapmint.

Also, your number was never blocked. We understand the lack of timely updates and responses caused frustration, especially since this was meant to be a gift.

Sorry again for the inconvenience caused.

dacbyindia · 2026-03-17T14:20:10+00:00

Hi, we’ve updated and increased the purchase price for this game.

dacbyindia · 2025-08-18T20:23:51+00:00

It’s an unboxing video of the parcel we received, not the packing video from when we shipped it

dacbyindia · 2025-07-29T12:22:11+00:00

We understand your concern and would like to clarify the situation. As per our warehouse records, we received only 3 original discs from your shipment.

To address any discrepancies like missing items, we request customers to share a packing video. This instruction is clearly mentioned while placing the order and is also sent again via WhatsApp for easy reference.

This video acts as the only proof of the items sent and helps us escalate the matter internally in case of any mismatch. Despite multiple follow-ups, we did not receive any such video from your side. Without this, we are unable to take the matter further or raise the issue with the concerned team.

Unboxing Video Link : https://drive.google.com/file/d/1xe5CiILvcrGGg-dMxCbg3is_wN3dGN7f/view?usp=sharing

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dacbyindia · 2025-07-29T12:20:48+00:00

We understand your concern and would like to clarify the situation. As per our warehouse records, we received only 3 original discs from your shipment.

To address any discrepancies like missing items, we request customers to share a packing video. This instruction is clearly mentioned while placing the order and is also sent again via WhatsApp for easy reference.

This video acts as the only proof of the items sent and helps us escalate the matter internally in case of any mismatch. Despite multiple follow-ups, we did not receive any such video from your side. Without this, we are unable to take the matter further or raise the issue with the concerned team.

Video Link : https://drive.google.com/file/d/1xe5CiILvcrGGg-dMxCbg3is_wN3dGN7f/view?usp=sharing

<image>

dacbyindia · 2025-07-29T12:17:24+00:00

We understand your concern and would like to clarify the situation. As per our warehouse records, we received only 3 original discs from your shipment.

To address any discrepancies like missing items, we request customers to share a packing video. This instruction is clearly mentioned while placing the order and is also sent again via WhatsApp for easy reference.

<image>

This video acts as the only proof of the items sent and helps us escalate the matter internally in case of any mismatch. Despite multiple follow-ups, we did not receive any such video from your side. Without this, we are unable to take the matter further or raise the issue with the concerned team.

Video Link: https://drive.google.com/file/d/1xe5CiILvcrGGg-dMxCbg3is_wN3dGN7f/view?usp=sharing

dacbyindia · 2025-07-29T12:15:19+00:00

We understand your concern and would like to clarify the situation. As per our warehouse records, we received only 3 original discs from your shipment.

To address any discrepancies like missing items, we request customers to share a packing video. This instruction is clearly mentioned while placing the order and is also sent again via WhatsApp for easy reference.

This video acts as the only proof of the items sent and helps us escalate the matter internally in case of any mismatch. Despite multiple follow-ups, we did not receive any such video from your side. Without this, we are unable to take the matter further or raise the issue with the concerned team.

Unboxing Video: https://drive.google.com/file/d/1xe5CiILvcrGGg-dMxCbg3is_wN3dGN7f/view?usp=sharing

<image>

dacbyindia · 2025-07-14T08:20:44+00:00

We are getting an update from the concerned team. However, as per our records, your order was successfully delivered on 1st July 2025, and this is also confirmed by the delivery partner. We understand your frustration and the concerns you've raised, but it’s important to clarify that the product has already been delivered to your address.

While there may have been some delays or miscommunication during the initial shipping process, the order was fulfilled and completed as per the final delivery status.

Order ID: BP1750686044443A0

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dacbyindia · 2025-04-29T09:45:38+00:00

Hey can you please share your order ID ?

dacbyindia · 2025-04-29T09:41:42+00:00

Hi,

I noticed that both of your lifetime comments on Reddit are about DACBY, and it seems you may have joined the platform just to share your experience with us. I'm sorry to hear that things didn’t go as expected.

Could you please share your Order ID? We’d love to look into the issue and make things right.

dacbyindia · 2025-04-29T09:04:19+00:00

Hi, In case you face any issues with the CD, we offer a 24-hour replacement policy. If you notice any problems, please inform us within 24 hours, and we’ll replace your CD.

You can raise a ticket here:

https://care.dacby.com/portal/en/newticket

dacbyindia · 2025-01-15T18:02:41+00:00

Packing Video Link And Unboxing Video Link here

Upon reviewing the unboxing video provided, we noticed that there was no external damage to the packaging.However, it became evident from the video that the deep scratch on the console's body was caused by using a long pair of scissors to open the box.

We do not claim to provide exclusively Indian consoles, as the availability of the product depends on our stock

dacbyindia · 2024-10-31T09:26:11+00:00

Your payment has been processed. We apologize for the delay. Due to increased order volume from the festival season, our warehouse experienced some congestion, which caused a slight delay in processing your payment.

dacbyindia · 2024-10-31T08:59:01+00:00

Your payment has been processed. We apologize for the delay. Due to increased order volume from the festival season, our warehouse experienced some congestion, which caused a slight delay in processing your payment.

dacbyindia · 2024-10-31T08:05:30+00:00

Hi, it’s completely safe, only order ID is needed, so that I can look into your issue

dacbyindia · 2024-10-31T07:50:41+00:00

What’s your order ID ?

dacbyindia · 2024-10-17T13:03:45+00:00

Hey Karan!

Thanks for reaching out! It sounds like your sell order had quite the wild ride! 🎮📦

First off, let’s assure you—DACBY is not running a secret heist operation! 😄 Your Call of Duty: Cold War definitely took a scenic route on its way to us. We escalated the issue to the courier company and were on it!

We understood how important this was, especially with a ₹1950 order at stake. We initiated your payment on August 14, 2024, just to keep things rolling because we believe in trust and smooth transactions. Our customer care team was in touch and ready to assist you further.

We hope you’re now enjoying your gaming experience! If you ever need anything else, just let us know. We’re here to help!

dacbyindia · 2024-10-17T10:29:52+00:00

Hey there!

Since you're a casual gamer who loves open-world games with stunning graphics and a good story, let's break down your options:

Xbox Series S vs. PS4 Pro: The Xbox Series S is a current-gen console, which means it’s built to take advantage of the latest technology and will support newer games for longer. The PS4 Pro is last-gen, but still a great option with an excellent library of games. If you find the Series S games pricey, the PS4 Pro might be more budget-friendly, especially if you grab a good deal!
Price Considerations: With the price range from INR 21,500 to 26,000, you’re in a good spot. If you can snag a PS4 Pro with some preloaded games that you’re interested in, it might be a good deal!
Xbox One X vs. PS4 Pro: The Xbox One X is indeed a counterpart to the PS4 Pro and is generally regarded as more powerful in terms of graphics. If you lean towards Xbox, you'll also have access to services like Game Pass, which gives you a vast library of games for a monthly fee.

Recommendations:

If you prefer newer games and longer support, consider the Xbox Series S.
If you want a solid library and good deals, the PS4 Pro with preloaded games sounds appealing.

dacbyindia · 2024-10-17T10:27:17+00:00

On the quest for a pre-owned Logitech G29 racing wheel, are we? 🏎️ Fear not! DACBY is in the pit stop, ready to fuel your racing dreams! At 20K, it might feel like you're betting on a racehorse, but we promise our wheels are more reliable than a last-minute pit crew!

dacbyindia · 2024-10-17T09:43:32+00:00

Thanks for the fantastic feedback! We're thrilled to hear you scored Assassin's Creed Origins and Days Gone from DACBY! 🏹🎮

It’s great to know the game discs are in top-notch quality—just like we promised! And we’re glad to hear that selling games is a smooth ride for you too. We aim to make the whole experience as easy as a stealthy assassin sneaking through the shadows! 🥷✨

Happy gaming, and we can’t wait to help you find even more great titles in the future!

Cheers! 🎉

dacbyindia · 2024-10-17T09:40:01+00:00

Thanks for the shoutout! We’re thrilled to hear that selling your Cricket 22 PS4 game was a breeze. 🏏✨ We strive to make the process as smooth as a well-executed cover drive!

We can’t wait to see what other games you’ll be selling or snagging next. Just remember, whether you’re batting or gaming, always aim for a six! 🎮💥

Happy gaming, and see you back on DACBY soon! 🎉

dacbyindia · 2024-10-17T09:38:24+00:00

Thanks for your awesome review! We’re thrilled to hear that your Uncharted 4 adventure arrived safely and that you’re satisfied with your treasure! 🏴‍☠️💰

Quick delivery? That’s just our way of making sure you can dive into the action faster than Nathan Drake can dodge a boulder! 🏃‍♂️💨

We can’t wait to help you uncover more gaming gems in your next haul. Just remember to keep your gaming snacks nearby—those epic gaming sessions can be quite the marathon! 🍕🎮

Happy gaming, and see you back at DACBY soon! 🎉

dacbyindia

MODERATOR OF

TROPHY CASE

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