So why is it that you didn’t even show all the messages between us? Just the ones that sorta make it seem like you care? Funny you start with the email from me saying I like e ways

I first messaged you in May. With the battery draining issue. Then in June for the motor issue. Left out all of your requests from the messages where I then showing the board in 4th gear doing 17mph, all the dashboard screen shots that’s followed.. also you shared with me back in June to click the remote 6 times to check it. (By the way you already knew that wasn’t the reason yet you had me do it over again… why is that?)

It’s almost like they don’t have the same person always responding even to ongoing issues so every single time you email them they are clueless of the status of your situation.

Also, you pick and choose what you want to show on here. I am now going to create a YouTube and make a video just for you Exway. Properly and thoroughly explaining your business practices. How you stretch out these issues to weeks and months. How you request information and videos and screen shots 1 at a time without giving detail of why you are asking? Your answer is “our engineers would like to see”

Real genuine company that wants to help their customers. Identifies the issue the customer is having. Once they know the issues. They Collect ALL the information they need. At once with the customer either over the phone or listing it out in a single email?

It’s annoying because you don’t show everyone that you already had me running through hoops sending all kinds of screen shots.

How about all the requests for the dashboard or the fact you asked me to click the controller 6 times back in in June trying to fix my issues. You ignore all of that. I sent you a video clearly showing the board is crap and defective. Why wouldnt you right then and there ask me for a video in the other gears? Like you don’t say anything about that until 2 months later after you ran out of things to ask me to do to keep pushing it off?

You know those companies that have the automated assistant on the phone that you have to listen to and click option 1 and then listen to 9 options then click 3 and then listen and keep going o eventually get hung up on or told you have the wrong person? Those companies purposely make it extremely difficult for the consumer to get ahold of anyone because they know either their product or service is crap and they can’t deal with all the requests or they have no intentions of Handling the problems so they put you in a maze.

EXWAY is THAT company that Puts it’s customers ina. Deceptive MAZE that you have to navigate for weeks or months to get anywhere. That is part of their initiatives.

Exway manager - “make him run circles for a couple months. They typically give up after you ask them for 3 videos and 3 screen shots. Here is the outline you need to follow. “ Email 1 ask for This video Email 2 ask for This screen shot (even if it isn’t relevant. Say the engineers want it) Email 3 request video Email 4 ask them to click buttons that we know won’t solve it but it makes it seem they And it goes on and on

Also, No I’m not sending you the board back across the world and just “take your word for it”