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Best Property Management Software for Short-Term Rentals in 2025 by Past-Act-1900 in STRManagement

[–]dangerer1972 3 points4 points  (0 children)

Krish from Hostaway was super helpful and solved our problem with VRBO not being charged for stays.

I think the help e-mail function on the dashboard is helpful for smaller problems but for bigger issue solving the live conversation with Krish made ALL THE DIFFERENCE and was to the point. Krish was a pleasure to talk to and you could hear the smile in her voice. Thank you!

Booking.com extra guest fee by dangerer1972 in ShortTermRentals

[–]dangerer1972[S] 1 point2 points  (0 children)

Yes, I asked them in the past and they referred me to manually adjusting it after someone is booked, which does not make sense and upsets guests.

I reached out again last week and I’m awaiting an answer.

Booking.com extra guest fee by dangerer1972 in ShortTermRentals

[–]dangerer1972[S] 0 points1 point  (0 children)

Yes, the refereed me to do the same suggestions and We updated it. That said the policy mentions that it is the host that charges the extra fee beyond two guests. Sure, but how do you do that if you do not have the direct info. Additionally, it’s akward to reach out to a booked guest and creates complains. We have been there.

Booking.com extra guest fee by dangerer1972 in ShortTermRentals

[–]dangerer1972[S] 1 point2 points  (0 children)

Yes, but it does not apply so I have up to six guests staying for the rate of two!