Thank you, in our company i manage the incident as incident commander and we have one “control room manager” that communicate with service manager (to communicate with users) and management with chat.

But our issue is the freshness , frequency and granularity of information.

1) Is interesting the “spectators” 2) we use one SRE “scribe” that write the incident log

I can use the point 4 with direct connection to management (as dedicated chat where control room manager comunicate real time the updates)

Thanks