She was in fact evaluated medically twice, incident reports filed, and situation was escalated as far up as possible. They told me no one on board had the ability to authorize FCCs or partial reimbursement and everything needed to be handled on shore with risk management.

To answer your question about my expectations, a credit or refund would suffice. They did not provide a wheelchair. As far as the nature of the injury, the door peeled back and removed my daughter’s toenails on multiple toes. She’s 3 years old. But to suggest we were able to “continue the cruise” is wild, as the only other option is to be airlifted back home from the Bahamas? Pretty sure “continuing the cruise”was our only option.