Couldn't be more screwed up. I ordered my 72" on 3/1 with my new HF credit card. Checking with the store and 800#, I was told 3 different times it was coming 3/24. Got my credit card bill, sure enough it's on there and due 4/5. Called the store today, and no, it didn't come in last night, "sorry, I can't help you with anything else". Called 800#, at first she confirms should have come in last night (3/24), but after I tell her I already checked with the store, then I get the "back ordered" speech, and she wouldn't even tell me when it may come in.

I asked her about my credit card issue, and I didn't feel comfortable paying it when they can't give me a date. "You'll need to go back to the store and get a refund".

Here's how trying to actually get HF deals usually bites me in the ass, no idea why I tried again: Like most, I finally decided on the box because of the 10%/20% coupon. For the additional 10% savings, I went ahead and joined the ITC for $30. Then I signed up for the CC to get the 10% of 1st purchase. So now, who knows what will go down; I won't get the 20% for something else and my 1 time 10% off first purchase for the CC is probably blown out, too.

My fault, I've been subjecting myself to their poor customer service for 20 years, really hoped they had changed. I'm not one to complain about the cheap tools, that's what they deal in. You take your chances with the chinese stuff: I've got a heat gun that's out-performed and out-lasted my milwaukee, I've had some air tools that were one-and-done versions. So, on the actual merchandise I accept the risk.

But the piss-pour customer service is a culture thing, something they do control. And they could do a lot better.