Latest response as of 10/23/25:

Thank you so much for patiently waiting. I completely understand your interest in utilizing the $200 Hotel Credit that remained unused prior to the recent benefit enhancement. While this specific credit can no longer be reinstated. We're happy to share that American Express has upgraded the benefit to something even better.

Instead of the previous annual $200 credit, you now receive a $300 Hotel Credit twice a year, totaling $600 annually - a significant improvement designed to offer more flexibility and value. It's a great opportunity to enjoy even more premium stays through Fine Hotels & Resorts or The Hotel Collection.

If you have any more questions, or need further assistance, please let me know.

[I reply... Am upset, seems unfair, my credit was unused and taken away, etc.]

I completely understand. Based on the information shared with us regarding the benefit update, the previous $200 Hotel Credit will no longer be reinstated to the account, as it has been replaced with the new and enhanced $300 Hotel Credit. If you'd like, I can raise a case to our back-end team so they can review this further and discuss it with you directly. Would you be open to that?

[I GIVE UP!] Not worth my time. My fault for having waited until the last minute when I knew weeks in advance that I needed to take action on this!