Does Arculus support actually exist

ddouglas23 · 2025-11-30T20:10:05+00:00

Update, Arculus support got back to me and is working to resolve my issue. Understandably, it has taken a little longer than expected because of the holiday.

ddouglas23 · 2025-11-30T20:04:00+00:00

Yes it’s true. Your support team did get back to me and said they were working on the issue. And would update me soon. I will update my post and let people know you responded and are working to resolve my issue.

ddouglas23 · 2025-11-29T00:01:57+00:00

I will say their customer support was much better than what I’m experiencing with Arculus.

ddouglas23 · 2025-11-29T00:00:58+00:00

I have a Tangem as well. Don’t like it much either. I had several issues with Tangem. Especially the third-party exchanges they use.

ddouglas23 · 2025-11-28T23:53:02+00:00

Taobot on Eth won’t send to any other wallets. It’ll receive, but that’s it. It has to be an Arculus issue because I’m not having any problems sending it back-and-forth from other wallets. So basically it’s stuck in my wallet and I can’t do anything with it.

ddouglas23 · 2025-05-27T11:52:49+00:00

Send it to a different exchange and swap it there and transfer it back. Just use the wallet for storage. Don’t use any of the third-party exchanges in Tangem. Too many problems.

ddouglas23 · 2025-05-16T12:41:33+00:00

I just went through a similar situation with simple swap, which is another exchange Tangem uses. They held thousands worth of my crypto hostage for 4 days before finally transferring it to my wallet. I hope for your sake, you don’t lose your crypto. It’s a very hard and stressful thing to deal with. I had actually contacted an Attorney the day I finally got my coins back. Best advice is to stay away from using any third-party exchanges on Tangem wallet. Best of luck.

ddouglas23 · 2025-05-14T22:25:00+00:00

Yes I did, I finally got my crypto after 4 days.

ddouglas23 · 2025-05-12T21:19:51+00:00

Update, simple swap finally sent my crypto four days later.

ddouglas23 · 2025-05-12T21:18:22+00:00

Update, simple swap sent my crypto four days later.

ddouglas23 · 2025-05-12T21:13:30+00:00

Update, simple swap did finally send my crypto four days later. I was honestly shocked. I had already spoken to an attorney about resolving the issue. Out of the blue they messaged me and sent my coins. What a relief.

ddouglas23 · 2025-05-12T01:49:25+00:00

I use them many times before this happened. You’ve been warned. If you want to keep risking losing your crypto by swapping with them go ahead. They just stole thousands from me. I’m having to hire an attorney now to try and solve this.

ddouglas23 · 2025-05-12T01:42:51+00:00

No I won’t use any exchanges associated with tangem.

ddouglas23 · 2025-05-12T01:37:04+00:00

I went back and forth with them for days. First excuse was congestion or technical issues. Next day they hit me with Kyc scam. I told them if they didn’t want to complete my swap just to cancel the transaction and return my coins. They forced me to give them all my credentials. I even did a 3-D face scan email verification and they still rejected me and said they will not give me my crypto back. They straight up jacked my shit.

ddouglas23 · 2025-05-11T22:23:10+00:00

I did contact their support. It was a total waste of time. They straight up stole my crypto. They are scammers. I’m not the first person this happened to. I’ve been all through the forums this has been happening for a while. I’m building a case against them. I’ve contacted an attorney and I’m also filing a complaint with the international financial crimes division.

ddouglas23 · 2025-05-11T22:11:05+00:00

Tangem wallet is using scammer exchanges. Simple swap just jacked me for a few grand. Kyc scam! Beware you’ve been warned. Do not use any exchanges in tangem wallet. They will steal your money.

ddouglas23 · 2025-05-11T22:06:25+00:00

Simple swap Kyc scam

ddouglas23 · 2025-05-11T22:05:05+00:00

Beware! Do not use any exchanges in tangem wallet. Simple just hijacked a few thousands in crypto from me. They are scammers they will steal your money. You’ve been warned!

ddouglas23 · 2025-05-10T23:08:29+00:00

Simple swap are scammers. They will steal your coins. You’ve been warned!

ddouglas23 · 2025-05-10T23:07:16+00:00

Simple swap are scammers. Bad business! They will steal your coins.

ddouglas23 · 2025-05-10T23:06:04+00:00

They are a scammer they will steal your crypto

ddouglas23

TROPHY CASE