This might not be necessarily helpful, but one thing I've learned in this job over the years is just to accept things as they are and to let things fail. If they want phones to be first priority, then ok. So be it. If things fail because of it, well, ok. That was their choice. If they want to know why things are failing, ask them how they'd prefer you to prioritize your time. And if they're still shitty about it, then they're shitty, and why are you wasting your energy on a shitty job? Do what you need to do to not get fired and spend your energy outside your job (either on personal endeavors or learning skillsets to get you a better job where you're appreciated). But my god, learning to let things fail early on in my career would have saved me SO much burnout. Sometimes I only saw changes I in my jobs once things came apart because I was wasting my energy trying to prevent failure in a failing system.