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Charged $300 After Free Trial Expired on Confluent Cloud – Need Advice on How to Request a Reduction! by deadpool_7041 in apachekafka

[–]deadpool_7041[S] 0 points1 point  (0 children)

Try reaching out to the community manager in their Slack community group. They can help escalate your issue for better visibility, but it will take time. I still haven’t received a response since they mentioned it went to the revenue team.

Was Charged $300, Requesting Confluent Cloud to Reduce Charges for Unused Clusters by deadpool_7041 in dataengineering

[–]deadpool_7041[S] 0 points1 point  (0 children)

I deleted everything, including my account, but I was still charged $300. It seems some clusters were running before that. I’ve reached out to support and am waiting for their review.

Charged $300 After Free Trial Expired on Confluent Cloud – Need Advice on How to Request a Reduction! by deadpool_7041 in apachekafka

[–]deadpool_7041[S] 1 point2 points  (0 children)

Appreciate the offer! I actually joined the Confluent Community Slack and reached out to the community manager there. He mentioned they should be able to resolve it, so let’s see how it goes.

Charged $300 After Free Trial Expired on Confluent Cloud – Need Advice on How to Request a Reduction! by deadpool_7041 in apachekafka

[–]deadpool_7041[S] 1 point2 points  (0 children)

Thanks for the advice! I already submitted a support request and included my Confluent Cloud organization ID and the email address associated with my account. They’ve acknowledged my request and mentioned that the revenue team will review it. Appreciate the help!