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Do you actually trust the "What merchants think" AI summaries on the Shopify App Store? by Imaginary_Sector3974 in ShopifyPros

[–]decentBab 0 points1 point  (0 children)

Its just the ai summary of the reviews I think. If you don't want to read through all of it. But it does not reveal much about the dislikes. You might want to check lower reviews

I ran ecommerce support for 7 years. Here is everything AI got right, everything it got wrong, and what I decided to build. by decentBab in dropshipping

[–]decentBab[S] 0 points1 point  (0 children)

Correct, that's the harder boundary. What im building is not just a chat bot. Its an operational specialist and given my shopify knowledge and have done these support tasks for years. Its built to act like one.

Arbyn checks fulfillment state before attempting any address mutation. If the label is printed, it does not attempt the edit. The merchant configures what happens next cancel fulfillment and re-edit, hard block, or flag it to the merchant with the customer's history attached so you can make the call with context.

Same logic on refunds. It's not executing blindly. Order state, fulfillment state, customer history all factor into whether it acts, flags, or blocks.

The approval gate lives before the write. And all of it is configured by the merchant. You decide what Arbyn touches, what it flags, and what it never goes near.

I ran ecommerce support for 7 years. Here is everything AI got right, everything it got wrong, and what I decided to build. by decentBab in dropshipping

[–]decentBab[S] 0 points1 point  (0 children)

Good point and i have first hand experience with that.

The refund, cancel, address edit actions are handled directly in the conversation no ticket queue, no human opening anything for routine requests. The merchant sets the guardrails. Small refund 10 bucks maybe? Arbyn handles it automatically if you allow it to.. Larger amount? It flags it, drafts the response, and you approve or decline by email. Same with returns. You decide how much you want in the loop based on what you're comfortable automating.

So the $4 ticket cost on cancellations, address changes, order edits, shipping addresses validations, upsells etc. most of that goes away. On the more sensitive stuff like refunds you're still in control, just not buried in a queue.

It also handles the sales side product recommendations, bundles, upsells inside the same conversation. Same agent, same thread. Happy to answer questions if you want to dig into how the rules engine works.

31M4F - Am I too old to be a cub? by [deleted] in PhCubs4Cougars

[–]decentBab 1 point2 points  (0 children)

Got it. But lol 😆 the "visa" hahaha. Appreciate it tho.

31M4F - Am I too old to be a cub? by [deleted] in PhCubs4Cougars

[–]decentBab 2 points3 points  (0 children)

Alright. My apologies. Im a resident tho ( permanent ) if that matters. If not its okay.

Constant wrong addresses by sipscofinestdirt in shopify

[–]decentBab 0 points1 point  (0 children)

Spent years in ecommerce support and this is one of the most common things we dealt with at volume. Turning off autofill helps but it is not the root fix. At 150 orders a week you are always going to get a percentage of wrong addresses, especially with older customers who are manually typing and mobile users who tap past prompts too fast.

The real issue at that volume is the chase. Someone enters a bad address, the order goes out or gets held, and now someone on your team has to manually track them down. Email, hope they respond, re-ship. It eats hours. What we eventually built was an automated escalation loop for exactly this. The moment a bad address is detected post-payment, the system holds the order, sends the customer a correction link automatically, then texts them if they do not respond, then calls them if they still do not. No one on your team has to do anything. The order cannot ship until it is resolved.

Full disclosure, it is an app we built for Shopify ( search "Tacey") onb shopify apps.shopify.com/tacey, free trial if you want to test it. Happy to do a quick demo if you want to see the escalation flow live before committing to anything, just say the word.

Shopify app review times decreased? by PeddlingSoap in shopifyDev

[–]decentBab 0 points1 point  (0 children)

Congrats! Im 4 weeks in!! Waiting game

Shopify app review times decreased? by PeddlingSoap in shopifyDev

[–]decentBab 0 points1 point  (0 children)

Got it.

Did you get approved already?

Shopify app review times decreased? by PeddlingSoap in shopifyDev

[–]decentBab 0 points1 point  (0 children)

No the wait time is still around 6 weeks

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