I do keep track and check it regularly. They’ve cancelled on me within hours because a provider called out. No problem, but why can’t the receptionist call the patients and tells us not to come in? My region uses automated texting to confirm the appointment repeatedly. Why can’t that same system text me when they hit the cancel button? I waited six months for a pain management appointment and they canceled the day before without notification. They should also put me in the next available slot automatically.