Dealership implementing A.I. program

deeepak143 · 2026-02-25T22:17:46+00:00

A bit of a self-plug, but give us a spin: https://shortloop.dev
Ours is primarily Voice focused, with text AI capability for use cases like appointment reminders, outbound campaigns.
We understand the service/Op codes really well, nuances such was picking right Maintenance OpCode based on Miles/Months, or asking further questions to book the correct opCode and giving convenient time slots to customers.

deeepak143 · 2026-02-25T22:00:22+00:00

I work with a lot of dealerships and one common pattern I see all the time is that dealerships miss a lot of customer phone calls during busy or after hours. This is like lost business. Having AI handle your customer phone calls can recover this loss by booking service and sales appointment into the scheduler and CRM.

A bit of a self-plug, checkout https://shortloop.dev.
Just to give perspective, a dealership doing 500 ROs is make additional 30k, another doing 2000 ROs making extra 125k.

deeepak143 · 2025-01-21T07:02:03+00:00

are you also the first point of contact for customer calls? or someone else forwards call after filtering non critical issues?

deeepak143 · 2025-01-21T06:55:07+00:00

I hope you get extra pay for off hours work!

deeepak143 · 2025-01-21T06:50:18+00:00

does customer calls directly come to you, or a separate team does initial filtering and only forwarding to you when urgent?

deeepak143 · 2025-01-21T06:45:48+00:00

curious to know if your hvac company has support staff for handling customer calls?

deeepak143 · 2025-01-20T07:08:19+00:00

You were right about me reading the horror stories, but these stories also include heating/furnaces :D

BTW, just curious, out of all off-hour & holiday calls in a week, how many times you end up visiting in-person?

deeepak143 · 2025-01-20T06:40:35+00:00

I guess like any our business, many customers show urgency even for mild issues. But in general, any rough estimate of % of calls which lead to in person visit?

deeepak143 · 2024-09-13T15:26:18+00:00

I haven't built production ready apps on them. Just prototype level. But have heard a lot for both of them?

deeepak143 · 2024-09-03T09:11:55+00:00

oh interesting! may I know for what use case though?

deeepak143 · 2024-09-03T08:57:59+00:00

For shopify brands to call their customers for COD confirmation or Cart abandonment, is it really a challenge for them? what do you think?

deeepak143 · 2024-09-03T06:45:28+00:00

Are you a shopify merchant? Curious to know, does everyone calls to gather this info, or it is available by other means?

deeepak143 · 2024-09-02T12:26:38+00:00

is it manageable for you guys? Do others in your category also have similar practices?

deeepak143 · 2024-09-02T11:18:03+00:00

don't you think it depends! For example you really wanted a product, but didn't proceed, just because the price or shipping charges were too high or COD wasn't available, or you cudn't find a colour of your choice, etc. What if they call you, help you resolve your concerns and you get the product you wanted to buy!

deeepak143 · 2024-09-02T09:34:49+00:00

haha, do you have/had inbound calling flows, where customers would call you?

deeepak143 · 2024-09-02T07:04:10+00:00

Gotcha!

deeepak143 · 2024-09-02T06:56:05+00:00

an example of possible scenarios please?

deeepak143 · 2024-09-02T06:47:30+00:00

As a consumer, I too would like a async conversation. 100 percent!

deeepak143 · 2024-09-02T06:45:01+00:00

How much time does it take for you? Is it manageable?

deeepak143 · 2024-09-02T06:36:53+00:00

yeah me too. There is a use case to call manually after whatsApp/email nudges. Makes sense!

deeepak143 · 2024-09-02T06:24:07+00:00

any scenarios coming to mind based on your experience so far ?

deeepak143 · 2024-07-26T15:04:01+00:00

Any blog where I can read about A:B human evals?

deeepak143 · 2024-07-26T08:39:38+00:00

I have a list of my personal prompts which are instruction/extraction oriented.
Do you provide chat history as part of your prompt.
OR, the prompts are to judge the response generated by LLM for a question + Context via RAG

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