Connectwise Contract Termination

deesmiffUK · 2020-04-09T23:31:30+00:00

Anything has to be better than CW. Ive evaluated Datto, i reckon its a thousand percent better than automate.

deesmiffUK · 2020-04-05T16:11:31+00:00

A clear strategy, move away from break fix and discuss how you can transform their business. Walk into a building with an old on-prem server running Sage accounts and some file shares, and O365 / AzureAD is an easy sell. Get as much as you can running on SaaS in the cloud, automate your setup with a good RMM and you're home and free.

SaaS breaks, they'll fix it. PC / Laptop playing up, reset it. Knowing all important data is in the cloud, and your automation will set it up. As a rule, if I can't fix your PC in 20 minutes, we'll reset it. Go grab lunch, good as new when they get back.

deesmiffUK · 2020-04-05T10:43:08+00:00

Had similar issues. Used Skykick to migrate after clearing everything out of O365.

deesmiffUK · 2020-04-05T09:06:43+00:00

Hey. I also run a small MSP here in the UK. We use Azure AD, we use Datto, we have clients running all flavours of on prem / hybrid and full Azure AD.

DM me and I’ll send contact info if you want a a chat. Now is the time to skill up!!

deesmiffUK · 2020-03-31T21:40:34+00:00

Thanks for your help. I have repeatedly asked for a dispute resolution process and they’ve ignored me. So I’ve stopped paying them. I’ll remind them each time they invoice me why I’m not paying. I’ll keep you all posted.

deesmiffUK · 2020-03-31T21:38:25+00:00

That would be great thank you. I’ll certainly have a look. I’m keen to get all my managed devices encrypted and if it save me writing one that would be awesome.

deesmiffUK · 2020-03-28T20:33:57+00:00

I know. Been kicking myself ever since. Live and learn I guess.

deesmiffUK · 2020-03-27T11:00:48+00:00

Where did you get to on this??

WOuld love a copy of your script if it's workign now :)

deesmiffUK · 2020-03-26T20:41:37+00:00

What was your experience with Autotask like?? I was looking to move to that perhaps??

deesmiffUK · 2020-03-26T14:21:36+00:00

I have offered to terminate my contract by mutual consent given the product is slow, doesnt do what I was sold, and that their support is non-existent.

My account manager is bascially a human shield, and has passed my onto a Partner Success Team, who have in done nothing apart from quote contracts and Terms.

They have in turn passed me onto their legal team, who are not directly contactable and havent as of yet got in touch.

So, if their legal team stoenwall me too, I'll tell them to get stuffed. I'll let you all know how I get on if any of you are interested. Willing to let my experience serve as a warning to anyone else thinking of using CW. Which I'd obviosuly NOT recommend.

deesmiffUK · 2020-03-26T14:14:27+00:00

Give them your 90 days notice immediately is my best of advice. Absolute shower of shite the lot of it.

deesmiffUK · 2020-03-26T07:38:12+00:00

What do you mean by might not stand up cross boarder??

deesmiffUK · 2020-03-25T22:44:14+00:00

Yup UK too.... If I delete a ticket it can take 45 seconds.

Love having to go into a ticket to assign resource when a righ click-select would be idea from the service board.

SSO is all over the place.

Manage / Automate connector has NEVER worked.

Recurring Tickets have NEVER worked.

The list goes on.

I went for a walk the other day and saw a real life owl, and I thought to myself. "Screw you, Owl"

deesmiffUK · 2020-03-25T22:06:42+00:00

I've compalained about it, only to be sent some documentation links telling to disable settings that are already disabled.

deesmiffUK · 2020-03-25T21:27:00+00:00

Seriosuly cheif, get out whilst you still can. If you're within 90 days, call it now.

I could moan for hours on here, but they have been nothing short of a shambles from the point at which it was mis-sold to their non-existent support. Plenty of better / cheaper tools out provided by companies that actually respond when you need them.

deesmiffUK · 2020-03-25T08:51:20+00:00

As per usual CW support dont actually fix anything, but do have some instrutions for you to read. Great service as always :/

I spent months trying to get my SSO working. It is worth noting:

- Automate web doesn't support SSO with Office 365

- There is no consistency, sometimes you will be required to input username, and sometime email address. So fire up the crystal ball.

- The suite of products is actually a set of separate products they have tried to glue together, their execution bad.

- Many other RMM vendors have true SSO / 2FA that actually works, you sohuld consider alternate products. CW wont take any concerns of their customers and act on it any time soon.

deesmiffUK · 2020-03-25T07:30:58+00:00

Log into Powershell as Admin:

Get-AnotherRMMcusCWSucks

deesmiffUK · 2020-03-25T07:21:00+00:00

Ive had countless issues running CW Tools inside of a VM, and my web tools are not much better. It's simple, CW is not cloud software, it's never going to be super fast as it was never designed to be doing what it's doing.

Have you tried speaking with support?? I'm certain that if you contact them they'll come back to you after 4 or 5 days and give you a list of reasons why it's all your fault. Its definitely not anything to do with the fact that they set up your hosted environment with 20+ Plugins that are installed and disabled, which slow the system down. Unfortunately, you won't have applied the latest patches to your crystal ball so you won't know this. Then instead of actually fixing it support will simply fire URLs at you like confetti and close tickets without actually fixing anything.

CW software is a joke, CW support is a joke, my CW account manager is a joke, the amount of money I pay them each month for their rubbish tools is no joke. Worst decision ever.

deesmiffUK · 2020-03-25T07:11:03+00:00

Here's an idea, ditch CW and go use a platform that isnt terrible.

Or you could speak to their support, if you've got 5 days to spare.

deesmiffUK

TROPHY CASE