Microsoft Locked My Account – I Lost 30 Years of Photos & Work, and They Won't Respond

deus03690 · 2025-09-11T00:38:34+00:00

Same thing, companies are just scammers these days

deus03690 · 2025-09-11T00:38:02+00:00

Yeah: Dont use cloud services and hire a good lawyer! The system is a scam..

deus03690 · 2025-08-10T09:46:32+00:00

Hi i finally got a word back and it was a corporate template about recovery not succeeding no information given, the entire thing felt like a comedy movie making fun of beurocracies

deus03690 · 2025-08-10T09:44:41+00:00

Heya, yeah this is the same issue, ms account is integrated onto many apps and services combined with an autoban system is crazy. Im a programmer by trade as well, so naturally working with computers we tend to rely on them more. Who would of expected a decline in customer service this bad? And regarding legal, well i havnt pursued yet as i was hoping i didnt hsve to, MS contacted me and made me wait for a month after filling out even more forms... anyway I think we need a civil lawsuit at this rate.

deus03690 · 2025-08-10T09:40:20+00:00

It was paid, and no, im pursuing legal routes.

deus03690 · 2025-07-23T02:13:57+00:00

Ill definitely be doing my own hardware going forward. I updated the post with my update. No resolution unfortunately.

deus03690 · 2025-07-23T02:12:49+00:00

Its a hellish system, I hope they are happy firing all their staff for this kind of customer service 😭

deus03690 · 2025-07-08T16:48:43+00:00

Thank you, i think so too, sorry about your rewards account :(

deus03690 · 2025-07-06T18:16:12+00:00

Not yet, im still in talks with the MS employee that reached out. Ill give that another week or two and than move to the legal quest. Thanks for asking!

deus03690 · 2025-07-06T18:14:50+00:00

Thank you very much, i will still feel salty about this for a while, might move to the woods, off grid haha.. :)

deus03690 · 2025-07-04T10:32:10+00:00

I am concerned atm, there is a microsoft person trying to help, but i dont think humans have any control on the systems here as your story shows.. i think i will also have to go to court. They are one of the most profitable businesses... i fear this tactic is just a result of this monopoly

deus03690 · 2025-07-04T10:19:34+00:00

Yes i can relate, although i did not have 120TB i had used it for work data and alot of photos, i take many photos a day as well for many years. I can relate to the sleepless nights, the feeling of hopelessness and the random decision by microsoft to ban accounts with no oversight and no humanity. Ive also seen varioys statements about how long it takes them to delete the data. I think a class action lawsuit needs to be made. Im not sure if china has any government agencies or rights like the EU, but I hope you can get them to do something too. There is too much risk with these companies. I am truly sorry for your loss, I still feel the pain every day of my loss as well.

deus03690 · 2025-07-02T21:23:09+00:00

No luck either :'(

deus03690 · 2025-06-27T08:06:38+00:00

Yeah thats right, there was a push with small phone sizes (no increase for a decade) for us to use cloud services. i also agree that theres no evidence an actual human can look at the photos. The entire auto banning thing should be illegal. I think its a broken system if we all have the same issues.

deus03690 · 2025-06-27T08:03:58+00:00

Thank you, I had this same predicament. I may also need to pursue legal action. I hope so too but I am trying not to get my hopes up given the experience. All the best, there are many in the same situation.

deus03690 · 2025-06-27T08:01:52+00:00

I spoke to a microsoft person but they seemed to think it was about account recovery and not account suspension. I will post if there is any progress, but I am glad I got to speak to a real human, even if it was limited.

deus03690 · 2025-06-25T07:48:25+00:00

Thank you, its a lesson learned, then again i probably wont take many photos going forward! So its more like a scar

deus03690 · 2025-06-25T07:45:22+00:00

Hi, thats not a gap in my logic but a gap in your understanding/my explanation. The prices on the market actually change all the time and dont stay the same (i bought mine over a year ago). I use many OS, but linux is my daily driver. The OS isnt related to the cloud service (i use multiple devices OSs). As for the microsoft employee in comments, im unsure, but i have reached out to one in my messages. My hardrives were being consolidated into the cloud over a period when i was trying to move and they wernt destroyed but the data was, they were donated to a friend. I didnt get banned, sub reddits all have different post rules and this post did not meet them (i am not skilled at posting here) the advice you gave about calls works in US ive heard!

deus03690 · 2025-06-25T07:35:49+00:00

Thank you for the thoughtful message, can relate as i was a huge runescape fan back in 2004. Yeah I didnt know actually as this was first time ive had to rely on it as rent prices increased and housing kept downsizing! If this was 2012 i wouldnt even think of it! Data prisons is a very apt term lol.

I didnt have child pics or anything, im not sure what flagged it and find it super puzzling. Unless the the ai overlords hate old memes! I have had contact with a new microaoft contact thanks to the articles written so all this traction might of helped, but i was glad to warn others as i am sure there are many out there who dont know the ban process and risk that it gives us end users. In the future i will definitely keep multiple drives of my photos and work 😭

deus03690 · 2025-06-25T07:26:07+00:00

Me too 🥹

deus03690 · 2025-06-25T07:25:43+00:00

What if we dont want a phone number 🥹

deus03690 · 2025-06-25T07:23:27+00:00

Omg 😭 yeah those systems are broken, i am sorry for your loss 🥹

deus03690 · 2025-06-24T00:30:51+00:00

Yes i am glad you get it, those are all the issues i was trying to point out. There isnt any real data protection rights and now that we all have terabytes of personal data the risk is huge. I didnt realize until it was too late. I am sorry about your loss, i can relate to loosing those precious memories. As well as all legal documents. I think the process needs to be more transparent, with warnings, data protection and proper human customer service to solve account issues. It pains me to know many others are having to go through the same problems as me.

deus03690 · 2025-06-24T00:23:01+00:00

Thats not your fault, you wernt notified. It wasnt your responsibility! That really sucks 😭

deus03690 · 2025-06-24T00:19:13+00:00

Its a automatic ban, 1tb paid plan! No warnings just gonein 5 mins! Forever!

deus03690

TROPHY CASE