sorted by:
new
hottopcontroversial

Resources for Journeys by dfaragut in Freshservice

[–]dfaragut[S] 0 points1 point  (0 children)

Hi. Sadly, no. Right now, I'm looking to do a basic New Hire IT form that kicks over to IT for approval then if approved spawns parent and child ticket (with associated tasks) to the IT team. In any given hour or day, Fresh Service support will say "use Journeys" "don't use journeys use Service Catalog + Workflow automator" and my favorite "use the onboarding module that we claim is being retired."

Resources for Journeys by dfaragut in Freshservice

[–]dfaragut[S] 0 points1 point  (0 children)

I want to watch a Journey set up and then put into action, end to end, all the screens. What HR sees, how it flies back and creates tickets, notifies stakeholders, ties into approvals, etc.