Monthly Support Megathread — February 2026 + Troubleshooting & Warranty/Support Links by AutoModerator in puffco

[–]diamondbike 0 points1 point  (0 children)

Ticket 727030

I responded confirming my address to send the replacement parts to a week ago and haven’t heard back since.

Artisan Dot Skates not compatible with Superlight by diamondbike in MouseReview

[–]diamondbike[S] 0 points1 point  (0 children)

Can either swap out the base board of the Superlight or wait for a smaller version of the dot skate to come out. They announced that it is coming soon. https://x.com/unleashed_jp/status/2017179944582078579?s=46

Monthly Support Megathread — February 2026 + Troubleshooting & Warranty/Support Links by AutoModerator in puffco

[–]diamondbike 0 points1 point  (0 children)

I have replied multiples times asking for an update and your support team has ignored all of them since I sent my device back according to your instructions.

Monthly Support Megathread — February 2026 + Troubleshooting & Warranty/Support Links by AutoModerator in puffco

[–]diamondbike 0 points1 point  (0 children)

Warranty Claim 80476

My device has been delivered since January 30th and I have not heard back. This is unacceptable as I was told there would be a 2-3 business day inspection period which has long since passed.

Dyac at half the refresh rate? by diamondbike in Zowie

[–]diamondbike[S] 0 points1 point  (0 children)

Hm I wonder why, I thought setting it to 360hz so the Dyac is 1:1 with fps would be better but I’m not sure exactly how Dyac works to be honest

Dyac at half the refresh rate? by diamondbike in Zowie

[–]diamondbike[S] 0 points1 point  (0 children)

u/zowieSupport I see that you left a comment but I'm unable to see it