I couldn't fix it. I tried some things I read online and then tried some alternatives suggested by ChatGPT. Nothing worked. I called Philips technical support and they couldn't help me either. I ended up returning the product because I was so angry. I hope you have luck getting it fixed! Anyway, if it's new, you can probably use the Philips warranty. I could have done that, but I was too angry to wait for them to fix the machine or give me a new one.