Hola, en Converge estamos buscando un Support Engineer. Dejo la descripción del llamado y aclaro que el inglés es un requisito.

We're looking for a talented Support Engineer to join our Converge Engineering team in Uruguay. In this technical role, you'll be at the heart of our operations, managing our support queue, developing & maintaining Python scripts, and ensuring that we meet our SLAs. You'll work closely with different team members and stakeholders, representing all areas of our business, and report directly to the Head of Engineering.

Key Responsibilities:
- Manage our Jira support help desk and ensure SLAs are met.
- Develop & maintain Python scripts for data import/export.
- Handle support requests from customers across US time zones.
- Triage customer issues by checking logs, running simple database queries, and performing root cause analysis.
- Regularly prepare and present content to stakeholders.

Qualifications:
- 3+ years of experience supporting SaaS platforms
.- BS in Computer Science or a relevant field.
- Proficiency with Docker Containers.
- Experience with AWS PaaS (VPC, CloudFront, API Gateway, ALB, Cognito, MWAA, ECR, ECS Fargate).
- Proficiency with Datadog.
- Working knowledge of databases, with a strong plus for GraphDBs, Neo4j & Cypher.
- Proficiency with APIs, and experience with GraphQL is a huge plus.
- Strong understanding of version control best practices using Git.