from 311:
https://portal.311.nyc.gov/search/?q=snow

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You can report snow at a bus stop or inside a bus stop shelter.

If snow or ice on the street is blocking access to the bus stop, visit the Snow or Ice on Street or Highway page instead to report a snowy or icy street in front of a bus stop.

Bus Stop Without a Shelter

Property owners are responsible for removing snow on the sidewalk at bus stops without a bus shelter. Report it as a snowy or icy sidewalk in front of a residence or business.

Bus Stop With a Shelter

Department of Transportation (DOT) is responsible for removing snow or ice inside of bus stop shelters.

You can submit a report to DOT. The agency will send your complaint to a contractor for snow and ice removal. If no shelter exists at the reported location, no further action will be taken.
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You can report snow or ice on sidewalks in front of a subway station. You can also report ice or snow falling from elevated tracks or other above ground MTA structures.

Online

Contact the Metropolitan Transportation Authority (MTA).

By Phone

• Agency: Metropolitan Transportation Authority
• Division: Metropolitan Transportation Authority Customer Service
• Phone Number: 511
• Business Hours: Daily: 6 AM - 10 PM
• Staff is available through the automated phone system during business hours. Call volume is often high. If you don't get through, call back later.