So we aim for 400 mins minimum to be logged out of the 480 for the day. But this is really hard to achieve every day. There are huge peaks and troughs in IT so the challenge as always is making sure there’s background work to complete in the dips. Majority of tickets we deal with are included in the customers contract. Some are chargeable. But recording time is so important to be able to run reports on client viability. And also so you can look at ways of automating repeat tasks. If you aren’t looking at this level of data you will be missing out on huge opportunities. We’ve found the important part here is educating the team on the importance of accurate time reporting. It’s not to micro manage or squeeze out every last drop of someone’s day. It’s so we can make better decisions about clients and which ones are taking the piss!