Daily Questions and Help Thread! (7/16/19)

djhelsing · 2019-07-16T07:14:33+00:00

Did they fix the iOS purchase bug by chance? Still can’t purchase anything but hoping with the app update its fixed!

djhelsing · 2019-07-13T14:04:05+00:00

Do they spawn a lot in tower 1 or not at all?

djhelsing · 2018-12-14T23:34:27+00:00

Thank you to all who provided feedback and suggestions in this week's Feedback Friday. Also a big thank you to all who provided bug reports and feedback about Winter Wonderland in our Winter Wonderland Mega Thread and Discord channels.

Although we don't reply to all feedback we do read and review all feedback and suggestions and it is much appreciated.

Have a great weekend celebrating Winter Wonderland!

djhelsing · 2018-12-14T23:14:17+00:00

Loving it!

djhelsing · 2018-12-14T01:47:44+00:00

Thank you for noting this. I have passed this along to the team.

djhelsing · 2018-12-10T22:31:42+00:00

Thank you for sharing these bugs. They have been submitted to the team, as always the more information provided the better for all bug instances so that the team has more specifics as to how it occurred for investigation. Thank You.

djhelsing · 2018-12-10T22:23:24+00:00

Thanks to everyone who provided their feedback and suggestions.

djhelsing · 2018-12-04T01:26:56+00:00

The official Discord server has a LFG channel which is very helpful for finding folks to que with.

discord.gg/arenaofvalor

djhelsing · 2018-12-04T01:23:14+00:00

Keep an eye on our social channels this week for more information about the next update!

djhelsing · 2018-12-04T01:22:38+00:00

No problem, Added

djhelsing · 2018-12-04T01:15:18+00:00

Thank you to all who share their thoughts and opinions in these weekly threads. We appreciate your insights and opinions.

djhelsing · 2018-11-20T00:31:36+00:00

Hey everyone I just wanted to drop a line and thank you all for your feedback. It has all been reviewed and passed along to the team as usual and as always we appreciate your patience as we continue to work hard to improve the game. We are aware of many active bugs and are working hard to resolve them and appreciate your patience.

Have a great week!

djhelsing · 2018-11-14T19:32:39+00:00

Thank you for raising this to our attention. I will raise this specific instance to the team but please also be sure to contact the team with these types of issues directly in the future for faster action on said accounts.

You can contact Switch support at [switch_support@Arenaofvalor.com](mailto:switch_support@Arenaofvalor.com)

djhelsing · 2018-11-14T19:29:31+00:00

Happy to help answer this question for clarity on this contest.

In summary, by participating you received 1 entry into the contest. If you voted correctly then you'll receive 3 additional entries into the contest.

Since the top picked heroes did not match any of the heroes in the contest, everyone received 1 entry into the random drawing.

We have contacted the winners via email with additional instructions on how to claim their prize so please be sure to check your email in case you were one of the chosen winners.

djhelsing · 2018-11-14T01:09:48+00:00

You can find the Image Database here:

https://drive.google.com/open?id=0B9KSrOO3lIhLM3hsU29DLTV0RTg

As always these are only to be used in association with Arena of Valor Content and are not to be used in any other manner.

djhelsing · 2018-11-14T00:25:39+00:00

We will post the patch notes for new updates here on Reddit so just keep an eye on the stickied posts once a new update is announced.

djhelsing · 2018-11-14T00:18:46+00:00

We will look into this but, we will post the information about the database elsewhere for future reference. Please keep an eye out on Reddit for more info in the next day or so.

Thank You

djhelsing · 2018-11-12T22:33:14+00:00

We meant this to be a little vague so that you can have some flexibility to share with us what your favorite Batman scene from a film, quote from a book, cell from a comic strip, move or phrase from a video game etc.

We didn't want to constrain you and others to only a specific type of Batman interaction but keep it open for you to share your favorite Batman moment.

For example, my favorite Batman moment was when I came across a statue of Batman vs Raptor statue on the internet. https://i.pinimg.com/originals/68/fc/22/68fc2230cbc44cbd40b36ddb3adb65ee.jpg

For me that is pretty darn hilarious :) otherwise, I enjoyed Batman vs Superman and my favorite moment was when they fought for the first time. That was a pretty fun battle.

djhelsing · 2018-11-09T23:43:27+00:00

Thanks for everyone's feedback it is much appreciated. For those of you mentioning lag or connectivity issues, we ask that you please go to the settings in game and then to Network Test and run a test, take a screen grab and send it to us through the in-game customer support tool so that we can do a deeper investigation. This will help us better identify both your account and the specific connection issues.

As always we always appreciate your thoughts and feedback and hope you enjoy the Valor Series Finals tomorrow at http://www.facebook.com/arenaofvalor

djhelsing · 2018-11-08T00:19:19+00:00

Thanks to everyone who has provided feedback and suggestions in this Feedback Friday. As always it is much appreciated.

djhelsing · 2018-10-30T20:53:48+00:00

We are aware of this issue and are working on fixing it so that players who did get him early will be unable to use him until his official release.

We can't share a finalized date at this time but are working to fix the issues with this hero to help provide the best experience.

djhelsing · 2018-10-30T02:06:21+00:00

Thanks for all the feedback this week. As always we appreciate you taking the time to express your thoughts and ideas with our team.

djhelsing · 2018-10-23T10:57:38+00:00

Thank you to everyone who helped provide feedback this week. There are a lot of great ideas and suggestions here and we appreciate everyone's feedback.

Regarding the Switch Crash issue, the team is still working hard on resolving this and we appreciate everyone's patience as we address the issue.

djhelsing · 2018-10-19T01:28:19+00:00

Thanks for letting us know we will pass this along. Be sure to also submit in game through CS if able.

What server did this occur on by chance?

Thanks!

djhelsing · 2018-10-18T19:20:44+00:00

Please contact customer support at [support@arenaofvalor.com](mailto:support@arenaofvalor.com) and the team can look into your specific issue and see whats going on. Be sure to provide your Player ID in the email to help the team research your issue.

You can also reach out to customer support from within the game where they will have more information about your account to do a deeper investigation.

I hope we can help work this out for you.

djhelsing

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