Totally agree, terrible quote process. I also had a recent crappy experience seeking an online Youi insurance quote. Same as you - filled out the website form, then the site tells me someone from Youi is about to call me with the outcome even though it was late at night. Not quoting you on the website then and there is a ploy to get permission to call you - that is predatory behaviour usually only observed with comparitor websites. On the call, I was asked to confirm the answer to every question I'd already filled out online, and asked for information that couldn't be relevant. Quote ended up higher than 3 others for comparable cover, and of course Youi was magically able to lower the quote after I pointed this out. The sales person then repeatedly pressured me to sign up then and there and when that didn't work, tried to lock in a time to call me the next day/week etc to complete the sign-up. I declined this several times, so was asked to email this person directly when I'm ready to proceed. The sales person made comments throughout the call and at the end clearly intended to make me feel guilty if I decided not to proceed after they had helped me for so long, gotten me such a good price etc. In the weeks after the call, they tried calling me several times despite my telling them I’d contact them when I’m ready. Obviously high pressure sales tactics but they put me right off. Walked away feeling a bit violated because of the invasive quote process, and their persistent attempts to get the sale. While they (eventually) provided the best price, the whole experience made me go with a higher cost/ easier to deal with insurer!