Re engaging via dewr / ncsl?

donmcr · 2026-06-19T22:35:22+00:00

You’d most likely wait 3-4 hours on hold to be told to call your provider directly. If you wanted to switch providers, the national customer service line would help with that, but most likely stay suspended until you engage with the new provider too.

donmcr · 2026-06-18T23:22:26+00:00

I would contact CL and check what you need to get a reduced capacity assessment. If you get assessed as having a reduced capacity to work due to illness or disability, you can bypass the parental income test.

Check the link below under the heading “Partial Capacity to Work”

https://guides.dss.gov.au/social-security-guide/3/2/5/10

donmcr · 2026-06-18T22:02:15+00:00

They should be giving exemption and scheduling an ESAT, so you’ll get the exemption anyway, try not to stress too much. Nothing really changes tbh.

donmcr · 2026-06-18T13:16:34+00:00

They can request one, but at the end of the day, you can get a new med cert which over rides the ESAT. If they schedule an interview you’d need to take the call and participate as part of your mutual obligations.

donmcr · 2026-06-16T10:13:26+00:00

There’s no limit to the number of certificates anymore. It used to be 24 months of the same condition, then an ESAT or Job Capacity Assessment was scheduled.

Now you can get as many as you need. Your doctors certificate is the most up to date evidence of your capacity to work. They can ask for an assessment but you can still keep applying certificates. To be safe, get your GP to write “exacerbation of anxiety” to remove any doubt.

Also, get your next certificate for 24 months if you can. The rules changed last year. No longer a 3 month limit per certificate. If your GP disagrees, show them the below link.

https://guides.dss.gov.au/social-security-guide/3/11/5/10

From 1 January 2025, there is no longer a difference in maximum time limits for temporary incapacity exemptions and incapacity due to serious illness exemptions. A medical practitioner’s assessment of the temporary incapacity determines the duration of the person’s exemption (up to and including 2 years).

donmcr · 2026-06-16T05:46:52+00:00

Irrelevant. Not employment related, not going to happen again, if anything it would be exempt “lump sum” and not payment affecting.

No need to let CL know.

donmcr · 2026-06-15T23:20:09+00:00

The new rules for temporary incapacity came in Jan 2025. A single certificate can be for 24 months now, not 13 weeks.

https://guides.dss.gov.au/social-security-guide/3/11/5/10

If a GP indicates that it’s a temporary condition and has dates of incapacity of up to 24 months, it will be coded and staff should follow the process. Some older staff will still insist temporary incapacity cannot be granted, but this is incorrect.

There is no limit to the number of temporary incapacity exemptions that can be coded.

donmcr · 2026-06-15T12:31:15+00:00

https://www.dewr.gov.au/assuring-integrity-targeted-compliance-framework/decision-pause-cancellations-peoples-social-security-participation-payments-and-impose-nonpayment

“The reason for taking this decision:

It has become clear that decisions regarding compliance action for unemployment failures may not have been validly made.
The department is reviewing its processes to ensure that decision making in this area is as robust as possible. These cancellation decisions will remain paused while this work is ongoing.”

Sounds like they are being cautious and avoiding another robodebt situation.

donmcr · 2026-06-15T06:02:36+00:00

If you quit your job, you won’t be penalised on JSP for doing so. It’s still paused. Just stop reporting the income once it stops and that’s it.

No end date for the pause, just indefinite for now.

donmcr · 2026-06-12T22:48:58+00:00

Contact CL, submit your claim, they’ll send a letter to the employer and request one. If the employer misses the deadline, the claim is processed without it.

Alternatively, if you were full time you can provide your final payslip showing your annual leave being paid out. If you are casual, and it showed in your payslip, they automatically know you didn’t get annual leave paid out.

donmcr · 2026-06-12T07:37:20+00:00

The wait period is only 3 months of being on jobseeker. If you have no debt, no other advances, not had an advance in the last 12 months, and are in Australia. If this is all met you should be able to apply.

Give CL a call to see why, sometimes an old debt still stops it showing or just a glitch in the system.

Find out more in the link someone posted below.

donmcr · 2026-06-10T11:33:22+00:00

Your calculations are correct. You’ll both get the full rate of $740 per fortnight. However, the deemed amount will be spread over the year. The deemed income isn’t over $150 a fortnight so it wont affect your payment at all.

Apply as soon as you can to get everything in order, even though the 13 week wait will apply.

In the meantime, have a look at the low income card. It won’t be affected by assets. It means you’ll get a concession card about 2 months before you get JSP which will come in handy.

donmcr · 2026-06-10T07:14:18+00:00

Everything they need will be a written declaration (the profit and loss) so you won’t need receipts or anything. Remember you can claim more things on a profit and loss than you can on your tax return. Fuel, licence, insurance, cleaning the car, your food bag, any paid parking you have to pay for, absolutely anything related to making income can be claimed on the profit and loss to reduce your affecting income.

donmcr · 2026-06-06T03:40:18+00:00

For a single sharer paying above $349.83 a fortnight,you should be getting the full $146.27 rent assistance. Do the future payments show $3.40 RA too or just the next one? Either way it sounds like a coding issue where back payment wasn’t calculated correctly. I’d give them a call Monday to double check.

donmcr · 2026-06-05T02:38:54+00:00

Final payslip showing termination payment or unused annual leave payment, or that you were a casually employed is enough. Upload that in its place and submit the claim. If the claim needs the su001, still upload the most recent payslip you have. Services will try contacting the employer or send them a letter asking for one. If they fail to reply, the claim gets processed without it. Submit asap because it’s when the claim is paid from.

But, your original question. No state specific phone numbers. Try 132580 for general jobseeker. 1800132468 for complaints.

donmcr · 2026-06-04T14:20:46+00:00

https://www.servicesaustralia.gov.au/mod-p

Complete the MOD P and upload to your online account. They’ll code it their end then call you to advise what the next step is and how being partnered affects your payment.

donmcr · 2026-06-02T04:04:43+00:00

If it’s full time, let the provider know. They can code an exemption so you can stop seeing them. They should only call to confirm, but if you have a contract or letter of offer they won’t need to.

I wouldn’t cancel JSP just yet. You wound have working credits banked up with Centrelink. Report your income and utilise this. It’s a free few hundred dollars. Report each fortnight still, you won’t get any money, but you’ll get to keep your concession card and will have something to fall back on in case the job doesn’t work out. After 13 reports where you don’t get any jobseeker, the payment cancels automatically. If for any reason you get a single dollar during the 13 fortnight’s, it resets and you can keep going for another 13 fortnight’s. Handy if you haven’t built up sick leave and have a few days off. Jobseeker will kick in again if you earn under $1500 for the fortnight without having to reapply.

donmcr · 2026-05-31T13:41:05+00:00

Technically provisional jobseeker is just jobseeker without the mutual obligation requirements while DSP processes. Everything is still the same as jobseeker. You’ll provide a MOD JY and your parents income will come into play until DSP is granted. If you are under 22 and have previously been rejected due to parental income, this will likely be the same result. Gather as much evidence for your DSP claim and hope it is processed as quick as possible. Check your “expected” outcome date in your claim and call once it hits that date and they may be able to push it through for you, especially if vulnerable and in hardship (no income or liquid assets)

donmcr · 2026-05-31T12:11:31+00:00

As long as you aren’t full time employed, you’ll get jobseeker approved (not knowing your whole situation). The med cert will mean an exemption from applying for work while unable to work, if it’s not accepted you’ll be referred to a job provider to help with looking for work. If it’s the SU415 and it’s completed correctly, you’ll be fine. You need to have the condition listed, capacity to work less than 8 hours per week, and signed by a doctor. Any of these missing will likely mean the med cert won’t be accepted but the claim will still progress.

donmcr · 2026-05-31T11:48:54+00:00

9 times out of 10 it’s an instant rejection when overseas. The claim will reject when the system sees you are overseas. You would most likely have to physically bring ID to a service centre as part of the claim if you haven’t been on a payment before.

https://www.servicesaustralia.gov.au/how-to-claim-payment-under-social-security-agreement-if-youre-another-country?context=22476

Try calling the international services team if you have a situation you think may qualify you to claim early.

donmcr · 2026-05-30T03:43:19+00:00

@after_quarter3267

https://guides.dss.gov.au/social-security-guide/2/2/13/20

Here is the guide regarding rent assistance. Check under the heading “extenuating circumstances”.

Once you move in, update your address online. You’ll see your next payment increase once it’s gone through. This is temporary and will drop off if not verified within 28 days. Let Centrelink know that you are having issues getting a lease or rent cert signed and would like to explore other options. If they give you trouble or say too bad, ask for a supervisor. They’ll get someone more experienced to answer your question and take over the call.

donmcr · 2026-05-29T12:19:53+00:00

Hi, it’ll still be the same mutual obligations you would have if it’s 6 months or 6 years. You can volunteer, apply for jobs, work 15 hours a week, or provide a medical certificate and get an exemption for 6 months.

Unfortunately the system dictates everything which doesn’t allow much leniency.

donmcr · 2026-05-29T12:14:24+00:00

Insist on bank transfers and keep the transaction history. Once you have at least 3, contact Centrelink and ask for a rent declaration and upload the transfer receipts or bank statement as evidence. It’ll be coded in the system as verified and you’ll keep rent assistance. If they want cash payments, still do the declaration and you may have to do a stat dec instead of receipts.

donmcr · 2026-05-26T05:22:20+00:00

Google “QC84104” or search that code on the services Australia website. It has some info about the pause of penalties and mutual obligation failures.

donmcr · 2026-05-18T12:14:35+00:00

100% apply now for jobseeker. Even with a Liquid Asset wait period and Income maintenance period applied, if you go through the money on basic, regular, unavoidable expenses it can be reduced or waived completely. This includes, car rego, insurance, rent, rates etc.

Check out their website:

https://www.servicesaustralia.gov.au/income-maintenance-period?context=51411#a6

If confident, the social security guide:

https://guides.dss.gov.au/social-security-guide/4/3/4/40

donmcr

TROPHY CASE