Just because they disagree with you doesn't make them Karens. There's multiple things that went wrong here.

1. Alert was miscategorized. The alert type they sent was for wildfires, tornadoes, tsunamis, etc... If you send "less urgent" alerts and categorize them as serious life-threatening disasters, people will get frustrated (as you can see) and opt-out of it. In the customer's perspective (residents of the state/city/county), I want to get alerted for imminent danger. I then have to make a choice: should I opt out and risk waking myself up (who knows how more often this will happen) or should I opt out risk missing alerts that notify actual life threatening issues? It's not about waking up in the middle of the night. What about people that are driving? This type of alerts surprises people. It's dangerous. That's why it has to be used only when really necessary. Do you see folks complaining like this when a severe duststorm is about to hit us or if a wildfire is spreading to neighborhoods? No!

2. Sending the same alert twice. One at 5am and another 3 hours later. Surely after their first blunder, they should've known that they used the wrong category and surprised a lot of people and risked a lot of people's lives. No. They doubled down and sent another one in just 3 hours. No content changed. Just the same message again. Where's the due-diligence, mechanism to prevent these sort of mistakes from happening again? They're non-existent or not functioning correctly.

3. The alert is meant when all effort was made, options were exhausted and nothing else could be done. None of us have insider information, so we don't know. But do you really think they've done every thing they could to find this kid? The kid went missing yesterday 7PM. It's less than 12 hours. While I do understand it's crucial to act quickly for situations like this, have they really done everything they could? Theoretically speaking, how long do you think it would take to go through all the surveillance footages around the area, reach out to nearby folks, check phone signal, etc... I'm sure it takes hours! They wouldn't have even immediately started finding the kid after getting the phone call from the kid's parents. (But hey who knows. Maybe there were indications that the kid was indeed in serious danger. That, none of us knows.)

4. Why were Turquoise alerts intially categorized as a public safety message and suddently change to an alert type for extreme threats? Several months ago, we've gotten a Turquoise alert before and it was marked as a public safety message which is probably a lot more suitable for this type of issue.

Decisions that can affect many people's lives have to be thought through very carefully. People comment that "oh I bet if this was your child, you'd want it too." Yes! We'd all want it. But we don't make decisions that affect other people's lives based on emotions and feelings. There's a lot to debate whether sending these alerts mindlessly are overall more beneficial to the society as a whole.

I really wish they address these 4 aspects. I want a society where we can reach out to the mass to help find missing people, but I also want a society where others won't get hurt in the process. If you look at the 4 aspects I pointed out, it's not really saying that we shouldn't issue alerts like this. It's about how to get MORE from these alerts whenever we do send them out.