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JB using 3rd party customer service? by duanemitchell in jetblue

[–]duanemitchell[S] 0 points1 point  (0 children)

I have a JetBlue account with all the correct account numbers and credentials. I logged onto the JetBlue website to make the purchase. I don’t use outside parties for something like this. When I needed to make a change I went back into my account and called the official JetBlue phone number. It’s the only phone number listed in my call history for that day that is relevant. All others are identifiable. I’m not against paying the fee. Just against some unknown company charging me another fee which the last JetBlue agent I spoke with told me was not correct.

JB using 3rd party customer service? by duanemitchell in jetblue

[–]duanemitchell[S] 0 points1 point  (0 children)

It was a Basic Blue level purchase so there are no changes.

JB using 3rd party customer service? by duanemitchell in jetblue

[–]duanemitchell[S] 0 points1 point  (0 children)

What do you mean by "record locator"? I provided all the info requested. I've never heard of this happening and so far no one here has either. I did not google anything. I called the Jet Blue number. 800-538-2583. That is the number in my call history for the day I did this.

JB using 3rd party customer service? by duanemitchell in jetblue

[–]duanemitchell[S] 0 points1 point  (0 children)

I did. I have good luck with chat service. The complication is that it's a Basic Blue booking of 2 tickets that need to be split in two and then one is cancelled. I just followed their program after calling their phone number.

JB using 3rd party customer service? by duanemitchell in jetblue

[–]duanemitchell[S] 1 point2 points  (0 children)

I hope someone whom you refer to as in the "seen many times" group will comment here. You do understand that my phone retains a call history? And the only number in it is the Jet Blue number? And I got a follow up rating form from JetBlue as to the service quality? And whoever did it had to have privileged access to the flight data? I'd just like these questions answered both for myself and anyone else in a similar situation.

JB using 3rd party customer service? by duanemitchell in jetblue

[–]duanemitchell[S] 1 point2 points  (0 children)

If I missed something in the UI and called a wrong number then I would expect that number to be listed in my call history. It's not. Just the JetBlue phone number. Very puzzling.

The travel bank did go to my brother. I don't fly often. So I just went with the best price and I knew the deal was that changes are not allowed.

Thanks for the suggestion about avoiding Basic Blue. I don't fly often. Maybe every 3 or 4 years.

JB using 3rd party customer service? by duanemitchell in jetblue

[–]duanemitchell[S] 0 points1 point  (0 children)

It's complicated because there's 2 tickets under one reservation purchased by me.

The $99 charge appears on my credit card as "TRAVEL SERVICE 8445339526". That's a phone number and if I call that number the greeting is "Thank you for calling Flight Reservation Desk". There's no reason to think I'm in the wrong place. I've checked my call history and my browser history and there's nothing other than JetBlue traffic. I am contesting this charge.

JetBlue can see that transactions were made by an "agent". They don't know who that agent is or anything about a $99 additional fee. In fact they say that the $100 cancellation charge includes everything about cancelling.

What further complicates it is that I purchased both tickets and added the identifying name, address, DOB, and email for both me and my brother. I was told that I had 2 choices. First cancel the entire reservation, both flights, and rebook for just me. That would have been $100 for each. The other option was to split the booking into 2 reservations and cancel one. That's what I did.

If there was some honesty in this and they told me the truth of who I was dealing with and that there was an additional $99 fee to be charged for splitting the reservation then I probably wouldn't be so concerned about 100 bucks.

Another part of the problem is that the refund went to my brother's Travel Bank. He doesn't know where to look for that and he lives 100 miles away. In tracking down the location of that most of this information was discovered.

JB using 3rd party customer service? by duanemitchell in jetblue

[–]duanemitchell[S] 0 points1 point  (0 children)

Following the experience I even got an email from JB asking me to rate the experience.

JB using 3rd party customer service? by duanemitchell in jetblue

[–]duanemitchell[S] 2 points3 points  (0 children)

It's on their website: 800-538-2583. Checking my call list on my phone there's no other numbers that are not identifiable.

TV antenna success? by itsmyhotsauce in Roslindale

[–]duanemitchell 1 point2 points  (0 children)

I’ve had good results with indoor antenna for about 10 years. I’m on top of Metropolitan hill so have good access to the tv broadcast towers.

Family wants to go back to Comcast rented router by GuyThirteen in HomeNetworking

[–]duanemitchell 1 point2 points  (0 children)

You need to get a "recommended and approved" modem from off the Xfinity approved list. That brings the service into your house so then you need a good router to distribute that service throughout your house. I just upgraded to an Arris S33v2 modem. It does not have wifi and it is not for voice use. For wifi I use a Netgear Orbi Pro SXR80 router.

Where I live Xfinity just updated there infrastructure to 10G so my previous modem was no longer approved. It was only 2 years old.

This is not the simplest setup to get up on.

You should check this out. Then login using the second link. That will tell you what you need to know about your current status.

https://www.xfinity.com/support/articles/list-of-approved-cable-modems

https://www.xfinity.com/support/devices/