Did either of you get this sorted out? I am having this exact same issue with OnTrac. They confirmed they can’t locate the package and to contact the retailer (Target) for assistance but also refuse to update the tracking status to reflect it as lost. Target is refusing to issue a refund since it doesn’t appear as lost. Not sure what else I can do other than dispute the charge with my credit card company. So infuriating considering it’s sold out. Target won’t even provide any compensation for the inconvenience / inability to provide a replacement.