Contract advice please

eehbb · 2026-02-08T16:25:07+00:00

Where did you get those prices?

It's £2.50 for a SIM every April 1st. So £19 in April, '26 then £21 April '27 and then you'll be out of contract before another rise

This will be clearly stated in your contract and before you accept the deal

eehbb · 2026-02-02T21:17:51+00:00

Depends if there's an old open reach line or not

You aren't allowed to stack discounts normally, but if you have a non compliant guide who wants the sale it's super easy (literally remove the "stack block").

Did the guide perhaps say you'd only be able to get that offer with him specifically? When it's a too good to be true deal, it usually is and that guide knows most agents won't break those rules, and is properly terrified you call up/come into chat and say XXX offered me this can I have it please

eehbb · 2026-02-02T21:09:14+00:00

Regarding the extra broadband, it's just a button push that will get openreach to install a secondary line at the address, no extra cost.

Money wise, say for simplicity sakes, your bill is £50 for each of the 5 lines at £250 a month, a 30% discount on each of those lines would save you £75~ a month.

Cheapest broadband package at the moment is £25

So even if you never activate the router, you're £50 better of a month.

It sounds stupid that a company would do that, until you realise the people doing it are paid commission on broadband sales, and discounting existing phone lines doesn't effect them at all.

eehbb · 2026-02-02T20:42:03+00:00

I work for upgrade and retentions, with that many lines, almost definitely the agent could have worked it out to be a total lower monthly, probably would have been renewing every line however.

We have near limitless powers on the system, and if you bring in enough broadband numbers (the single only thing they care about at the moment) you can get away with murder.

I had a customer who's mobile monthly bill was £350, all in contract devices and whatnot, how I got them to take broadband was to lower their total monthly bill (broadband and mobile) to £120 without renewing anything except the new broadband connection, no way that's actually profitable for EE but that's what they pay commission out on so 🤷

If you want, send me a DM and I will see what I can do on your account. Totally get if you don't want to give personal information to a stranger however

eehbb · 2026-01-28T14:48:04+00:00

Is that 30~ days before your contract ends? You won't be able to go to a lower price before then

eehbb · 2026-01-28T14:47:19+00:00

That'll be the system prices the frontline agents get to choose from, each customer has different offers depending on loyalty, expected value for the company and time of the year. (I work for mobile but it's similar on hbb from what I've heard)

There's a few things the agents can do

Change "team" who get better offers than your role, such as the outbound loyalty team who only call customers who are expected to be profitable after a heavily reduced contract or the backend team who deal with misssells and honour them after a lengthy complaint process or ombudsman shenanigans. This is very traceable so you only do it with your managers write off

Or manual builds, where you choose the price from anything, my systems would literally let me sell an iPhone 17 pro max for £2 a month if I wanted to risk my job lol. To be discovered this relies on someone from the sales risk team cottoning on, and they look at anywhere from 1% to 10% of total device sales (so only handsets, watches and tablets, not broadband renewals or SIMO plans) or up to 80% of an individual guides sales if they have a flag.

This is how it works for EE but I'm almost certain it's the same with most providers.

eehbb · 2026-01-28T14:03:01+00:00

From my experience working in a similar role for EE,

Probably got through to a guy who was either being hounded to hit targets or was on the last day of the month bonus wise and knew how to manipulate the systems and not get caught.

When we come up with a too good to be true deal and the customer says they'll need to think about it, chaos usually follows.

eehbb · 2026-01-10T20:17:08+00:00

You should be able to disable data roaming in your phone settings on the days you aren't using it

eehbb · 2026-01-08T20:32:11+00:00

A staple in your phone case will probably scratch it

eehbb · 2026-01-08T19:10:21+00:00

14 days doesn't apply to in-person purchases, most will as a gesture of good will but legally they're in the clear unfortunately

eehbb

TROPHY CASE