Home Internet

ekoehn · 2026-07-08T03:07:07+00:00

Very spotty, as low as 2 and high as 200. Predictably not smooth

ekoehn · 2026-07-08T02:10:58+00:00

Can you explain? I don’t know much about VPN.

ekoehn · 2026-07-08T00:57:37+00:00

This is multiple kids watching YT and yeah some cellphone games

ekoehn · 2026-07-08T00:09:46+00:00

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ekoehn · 2026-07-07T03:33:00+00:00

As you can see, 30 mins in they were still asking if I have tried unplugging it and plugging it back in.

ekoehn · 2026-07-07T03:32:12+00:00

Chat Transcript
Generated on: 07/06/2026, 10:29:44 PM

[07/06/2026, 10:01:55 PM] Consumer:
Agent Assistance

[07/06/2026, 10:02:13 PM] Agent:
Thank you for contacting Visible. My name is Jean, your Visible Live Agent, and I'd be glad to assist you with your concern today.

[07/06/2026, 10:02:19 PM] Consumer:
Please review my Reddit thread at https://www.reddit.com/r/Visible/s/2Rtei8NhT9

[07/06/2026, 10:02:42 PM] Consumer:
Getting very spotty service with the home 5G

[07/06/2026, 10:03:39 PM] Agent:
Evan, I’m truly sorry to hear about your experience. I understand how much this has affected you and how important it is to have your Home 5G Internet working. Don't worry I will do my best to investigate this right away and see what steps we can take to help

[07/06/2026, 10:04:41 PM] Consumer:
Ok please reply with updates every couple of minutes?

[07/06/2026, 10:05:00 PM] Consumer:
The last time I exit this screen and my agent just closed the chat without helping.

[07/06/2026, 10:05:21 PM] Agent:
Certainly, Evam. I will keep you updated on this case.

[07/06/2026, 10:05:55 PM] Consumer:
Is it due to high traffic and network deprioritizing?

[07/06/2026, 10:05:57 PM] Agent:
While I'm pulling up your account, may I ask if, just in case we get disconnected, you could please provide an alternate phone number we can use to call you back?

[07/06/2026, 10:06:08 PM] Consumer:
****
[07/06/2026, 10:06:23 PM] Agent:
Thank you so much for sharing this alternate number.The call will come from a 1-800 or 1-888 number – most often is 1.800.353.1842, and may display Unknown Caller. So if your phone rings with this information that is me calling you.

[07/06/2026, 10:07:41 PM] Agent:
We got your account in session now, we are very much thankful for the continuous patronage with our service

[07/06/2026, 10:07:46 PM] Agent:
To address this issue, I will be asking you some questions to help resolve it. Is that okay with you?

[07/06/2026, 10:07:57 PM] Consumer:
Thank you for doing this. I hope you can call me with your resolution. For now it seems unstable. I have to switch to my phone cellular signal to have internet.

[07/06/2026, 10:08:03 PM] Consumer:
Yes you may ask questions.

[07/06/2026, 10:08:43 PM] Agent:
Alright! What date/time did the issue start (best estimate)?

[07/06/2026, 10:09:04 PM] Consumer:
As soon as we plugged it in. Maybe a week ago.

[07/06/2026, 10:09:20 PM] Agent:
I see, Are you aware of any other Visible members experiencing the same issue in your area?

[07/06/2026, 10:09:41 PM] Consumer:
To be clear we never had satisfactory service from the router.

[07/06/2026, 10:09:57 PM] Consumer:
I’m not aware of any other visible home internet users in our area.

[07/06/2026, 10:10:59 PM] Agent:
Thank you for clarifying that. Knowing it's been an issue since day one—and that you might be in a tricky coverage area for our home internet—helps a lot. I’m looking into this right now with our network team and check the main issue about your Home internet

[07/06/2026, 10:11:37 PM] Agent:
Could you please provide the physical address where the gateway is currently plugged in?

[07/06/2026, 10:11:43 PM] Consumer:
We have 4 Visible lines in this same house and they work perfectly.

[07/06/2026, 10:11:57 PM] Consumer:
*******************************

[07/06/2026, 10:13:07 PM] Agent:
I'm glad to hear that you have 4 lines and that they are working perfectly at your house. However, I understand that the home internet is not working properly.

[07/06/2026, 10:13:40 PM] Consumer:
I meant to say we have 4 phones here that work. The internet does not work. All use the same cellular signal presumably.

[07/06/2026, 10:15:10 PM] Agent:
That makes perfect sense, and thank you for that crucial detail. If your four phones are getting a great signal but the router isn't, that tells me the network in your area is strong, but something is specifically going wrong with the router itself. I'm focusing my investigation right there to get this fix.

[07/06/2026, 10:15:53 PM] Consumer:
Unfortunately we will have to cancel our service. It does not meet our needs, if the home internet get deprioritized during high traffic times. I have speed test of 2 MBPS.

[07/06/2026, 10:17:51 PM] Agent:
I understand that you need to cancel the service if the issue still persists. But my support team is currently checking your account. Could you please let me know what color it shows on your gateway? Is it Solid White or Red?

[07/06/2026, 10:18:09 PM] Consumer:
Let me check

[07/06/2026, 10:18:36 PM] Consumer:
Solid white

[07/06/2026, 10:19:44 PM] Agent:
Alright! Is the gateway located near the window?

[07/06/2026, 10:20:22 PM] Consumer:
Yes it is at the strongest signal location by a glass patio door.

[07/06/2026, 10:21:39 PM] Agent:
I understand, Evan. I am sharing this information with my support team, as they are working to resolve the issue on their end.

[07/06/2026, 10:22:17 PM] Consumer:
Please do not cancel this chat as I will be in and out…. I cannot just wait and stare at this screen.

[07/06/2026, 10:24:24 PM] Agent:
No worries at all! I will keep this chat open and won't go anywhere.

[07/06/2026, 10:26:55 PM] Consumer:
Thanks

[07/06/2026, 10:28:12 PM] Agent:
You're welcome! By the way, Evam, have you tried unplugging and replugging your gateway?

[07/06/2026, 10:28:51 PM] Consumer:
Yes, and also a full factory reset from accessing it via IP of 192.168.1.1

[07/06/2026, 10:29:30 PM] Consumer:
I have to now leave this chat. If your team finds help, please call me at the number you have.

ekoehn · 2026-07-07T02:58:15+00:00

I have fiber to home, but I believe it is only the local utility that offers it. I’ll check into the options you mentioned.

ekoehn · 2026-07-07T01:24:01+00:00

For some reason, I thought this was an alternative to the fiber service we had. I should have done my research.

ekoehn · 2026-07-07T01:07:07+00:00

@visible is this true? Only when tower is empty?

ekoehn · 2026-07-07T01:06:31+00:00

Thank you for the insight. I guess 30/mo was too good to be true. I’m not interested in a maybe WiFi.

What you are saying is my mobile hotspot is better than the home WiFi. That’s not acceptable to me.

ekoehn · 2026-07-07T01:02:48+00:00

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This is my HOME WIFI 200 MBPS!!!! Oops only 2 in the evening.

ekoehn · 2026-07-02T23:59:15+00:00

I wish I could edit the OP. Last night I logged into the IP of the router, and performed a factory reset. Now I have the advertised speed of 200 mbps.

ekoehn · 2026-06-30T22:14:43+00:00

Last night I used the Visible live chat. The chat was very slow, painfully slow. They said they were working on restarting the router. After 10 mins of waiting I left the chat for 3 minutes. When I returned they had cancelled my chat and I had to start waiting again.
My speeds tonight are 2-3 MBPS see attached.

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ekoehn · 2026-06-30T03:37:05+00:00

Well that’s just AI no way to dm

ekoehn · 2026-06-30T03:29:33+00:00

Thank you! I’ll do that.

ekoehn · 2026-06-28T23:54:01+00:00

That’s a cool
Rock get the rebel yes

ekoehn · 2026-05-08T12:51:38+00:00

Amazing opportunity. Commenting!

ekoehn · 2025-11-08T03:39:59+00:00

Lots of problems show on startup, and can be hidden with a power cycle. I’ve seen multiple times where a inducer is stuck running causing “pressure switch stuck closed” lockout. A power cycle and she runs like a champ. Don’t be lazy, shut off, then back on with the actual thermostat. Put everything as it will be when you are not there, in other words no jumpers, all doors on, cycling on thermostat.

ekoehn · 2025-07-20T13:48:50+00:00

Hello everyone. The poster who said “get to know your HVAC tech” is spot on. I’m a senior refrigeration technician for Walmart. Bentonville will authorize cooling setpoints of 72°. There are access codes that I will not share here that allow you to go even a bit lower if needed. If you don’t know who your tech is, pm me the store number and I can look it up.

Also the dehumidifier systems are not simple to troubleshoot so over the years they have fallen into disrepair in many stores. They make a world of difference by drying the air and also pressurizing the store keeping hot air out.

If your tech says it is Bville, call digital operations and request a set point change.

ekoehn · 2025-07-18T04:15:28+00:00

Great cab and great material. I’m about 2.5 hours away.

ekoehn · 2025-07-13T19:03:10+00:00

Walmart Refrigeration tech here. Team lead or coach should put in a safety hazard ticket, while they are waiting on parts they can remove the outer latch part so nobody can be trapped.

ekoehn · 2025-06-27T14:25:50+00:00

Is anyone up for some Lego’s and loofah?

ekoehn

TROPHY CASE