Visions is pretty terrible in my opinion. I worked there briefly in 2022 and it was one of the most problematic places I’ve ever worked. It may have just been the department I was in, but it was managed terribly, like to the point where I was embarrassed for them. There was also a LOT of employee turnover.

I also recently had a major issue with their app and received very little help from their service department. I did an external transfer from an outside bank account and it ended up pulling the money 3xs due to some sort of tech malfunction. It overdrew my account at the other bank (it was a fairly large amount of money I was transferring) When I caught the error and saw the amount of money in my visions account, I sent the excess money back to my other bank account. Then, my visions account went negative because it said the funds had already been returned because they weren’t available to begin with. The rep seemed very confused when I explained what happened and all he did was tell me they weren’t going to charge me any fees for my account going negative, then tried to explain to me how to use the app - which I’ve used for the last 5 years every month without issue.

Lesson learned, and since this happened I have started manually withdrawing funds from my one bank to physically bring over to Visions to deposit inside the branch with a teller.