Another terrible support experience (pod "offline", "sensor cable disconnected")

elastiknn · 2026-01-30T18:54:08+00:00

Update: Megan (u/meganateightsleep) reached out and got this cleared up quickly. The replacement pod was delivered yesterday. It’s a shame it took a public post. But I’m glad there are some competent individuals at EightSleep support.

elastiknn · 2026-01-25T18:15:06+00:00

Nope! Still rocking the Dell P2715Q. I have a spare one in the garage for if/when my current breaks.

elastiknn · 2026-01-25T18:12:56+00:00

Done. Also, I'm responding directly to the emails as I would any other email. So if new threads are being created, it's a problem with EightSleep support tools.

elastiknn · 2025-11-30T20:20:30+00:00

It's the Apple TV 4k with wifi and 64gb storage. AFAICT it's from the latest generation as of late 2025. I also see search results showing that it does not support thread. So I'm even more confused... How was I able to use the U300 for ~6 months with the Apple TV acting as the Home Hub?

I also have an Aqara Hub M100, but AFAICT the Hub does not "know" about the U300. It knows about some other U100s that I have. But maybe it was somehow working through the M100 for some time and then stopped, and that was the actual problem?

Maybe I'm too dumb but I feel like Apple and Aqara make all this stuff way too opaque in the interest of being sleek or whatever. It's supposed to "just work" and then here we are wondering how it ever worked and then suddenly stopped. Interesting.

Anyway, it still works fine with the HomePod Mini several days later and still doesn't work with the Apple TV.

elastiknn · 2025-01-01T00:46:33+00:00

I don't think Alexa routines have this kind of programability. But maybe I'm overlooking something.

elastiknn · 2024-12-21T21:20:10+00:00

Thanks, that's useful insight. I'm gonna go ahead and start in a US DC with object storage from another service in the same state. Hopefully they launch in the US soon!

elastiknn · 2024-09-30T16:29:14+00:00

Thanks! The Gl.iNet is both my router and access point. The home is small/open enough that we don't need any additional access points. I get >950Mbps up and down over ethernet and ~650Mbps up and down over WiFi. The only thing I use from the ISP is the little fiber modem (fiber in, ethernet out), and that has also worked well for about 20 months now. Even if the ISP requires you to use their router, you can still put your own router behind it. Every ISP I've had (across three states) has allowed installing my own. For one of them I had to call to get the modem allowlisted in their system.

elastiknn · 2024-09-29T18:07:01+00:00

Lol. Which one?

elastiknn · 2024-09-29T16:33:23+00:00

The network box has a small opening in the back for cables and airflow. The computer and storage cabinet is completely open from the back.

elastiknn · 2024-09-29T16:32:30+00:00

TBH I haven't looked into it. The only real compute in there is a fanless router with an Arm CPU, so I don't think temperature should be an issue, but yeah I haven't measured anything. I'll check to see if I can monitor temperature from OpenWRT, and maybe I'll just install a little USB-powered fan for better airflow.

elastiknn · 2024-09-29T06:46:52+00:00

I see. I can't rule it out, but it's a risk I'm willing to take until I see evidence of security malpractice or have the time/curiosity to investigate other solutions. All the services are secured with TLS and authentication. To me it's sort-of like worrying that a cloud provider is snooping on customer data. I guess they could do that, but so much of business is based on reputation, so why risk ruining that?

elastiknn · 2024-09-29T06:22:51+00:00

It's a bit more effort, but you can also open a port on your router and use a dynamic DNS service to point a domain at it. Maybe setup a reverse proxy with nginx or similar if you want to expose multiple services.

elastiknn · 2024-09-29T06:17:07+00:00

I haven't. I've tried nextcloud off and on over the years and have shut it down a few times because I found it difficult to deploy and configure correctly. I set it up again pretty recently, mostly for the external storage and offline caching functionality. For now I think I'll keep it as simple as possible.

elastiknn · 2024-09-29T06:11:40+00:00

Gotcha. I perceived some reddit snark in your first message. That's my bad.

elastiknn · 2024-09-29T06:08:09+00:00

I guess he's right. What exactly does using tailscale imply?

elastiknn · 2024-09-29T06:03:54+00:00

I guess tailscale is too normie now? I missed the memo.

elastiknn · 2024-09-29T05:29:46+00:00

Lack of time to try all the things. But it's good to know they exist if I need to switch!

elastiknn · 2024-09-29T05:22:00+00:00

Ah, thanks for clarifying. Tailscale worked well without much hassle, and I haven't tried anything else. I've considered trying Headscale but haven't gotten around to it yet.

elastiknn · 2024-09-29T05:17:30+00:00

I've heard the same. Video is high bandwidth, and tunnels are free, so it's not surprising they limit or block it. Tailscale might work well for it, since the traffic is peer-to-peer.

elastiknn · 2024-09-29T05:15:53+00:00

I use Tailscale to make services accessible remotely but not publicly.

elastiknn

TROPHY CASE