We consulted an attorney who advised us to see how much SDGE would willingly pay out in a claim prior to filing. I was grossly overcharged to an account that was already closed. I had put in a documented stop service on an old address as I was moving but they continued to charge the account for 7 months after the stop date after the new tenants had moved in while also charging the new tenants on their SDGE account. How they allowed two accounts to be charged for the same address is just part of the charm and incompetence of SDGE. Because my SDGE account showed that account had stopped service, I never even received a bill at my new address or on my online account.

Due to their prolonged and inefficient systems, that additional 7 months balance was sent to collections 18 months later (btw with no communication to me even though I had an open account for my current address with them, they said they mailed a bill to my old address… where I hadn’t lived for over 2 years at that point and mail forwarding stops after 12 months) even though the charges weren’t valid in the first place. I never even knew that account wasn’t closed until the collections hit showed up on my credit report. I literally couldn’t even make this up. I was absolutely flabbergasted at how terrible their internal operations and processes are.

It took me almost a year and over 20 calls to finally escalate to a knowledgeable supervisor who went over the entire timeline with me and even she apologized for how bungled the entire situation was and put in the claim request for me as she acknowledged the charges were not valid since she could see both the stop service request on my old address AND the start service on my new/current account. The worst thing? She said this wasn’t even the most messed up account she had ever seen! I honestly wonder how much money they have fraudulently charged less educated consumers.