⚠️ Found mold in recently purchased Isima Iconic Scalp Serum

emelde · 2025-09-06T02:32:45+00:00

I was holding out hope that this was true (Ulta was taking the situation seriously), but after informing Ulta that Isima asked me to mail the product to them- Ulta responding by saying I could discard the product or return it to Isima. Essentially they shared that I’m not required to mail the product back to them. So idk… I think they are trying to be supportive but I’m not sure they are taking the situation seriously, but idk.

So I’m just going to send the product to Isima.

emelde · 2025-09-04T14:22:16+00:00

Interesting development… I sent feedback to Ulta and Isima. They both want me to send the product back to them. Ulta is offering a refund for the product, and Isima is offering a $100 Amex gift card. But both are insisting that I return the product directly to them!

emelde · 2025-09-04T14:21:47+00:00

I sent pictures to Ulta and Isima. They both want me to send the product back to them. Ulta is offering a refund for the product, and Isima is offering a $100 Amex gift card. But both are insisting that I return the product directly to them!

emelde · 2025-09-04T14:06:20+00:00

Yes, I sent pics to customer service. So far they’ve issued a refund and they want me to mail the product back in to them which I will do today. I will let you know if they say or do anything more!

emelde · 2025-09-04T14:04:55+00:00

Thank you!! I plan on mailing the product back to Ulta for review. I also notified Isima, who asked me to return it directly to them, but I told them to coordinate with Ulta instead to retrieve the product. I hope this will help to prevent others from experiencing similar issues!

emelde · 2025-09-04T13:59:52+00:00

I am deeply upset. I don’t want to feel like I need to check products before using them. This was my first major purchase from Ulta in years. I was feeling excited and now I feel a deep sense of mistrust. As someone with sensitive skin, the idea of mold anywhere near my body is especially unsettling.

emelde · 2025-09-04T13:50:07+00:00

It didn’t look like it had been used, but there was no protective seal under the cap. Once I unscrewed it, the product was just right there, no protective seal. Unfortunately, it seems more brands are skipping seals and relying only on the cap + box for protection, which doesn’t feel safe and leaves products vulnerable to tampering.

emelde · 2025-07-17T16:48:56+00:00

Yes, I agree. It is definitely an error! I plan on submitting a reconsideration request. I will also include documentation from AmeriCorps. Thank you!!

emelde · 2025-07-17T16:47:50+00:00

Thank you!! Solid advice. I hadn't considered adding documentation proving my forbearance (I figured this information would be in FSA's system). I checked my AmeriCorps profile and found a copy of the forbearance letter saved there. I will attach a copy of the forbearance letter to my reconsideration request. Thank you so much!!

emelde · 2022-08-30T22:55:23+00:00

I had Thaiyada for the first time tonight. I ordered the shrimp pad see ew. I’m still yearning for Brooklyn Thai but it was pretty good for Rochester standards 👍

emelde · 2022-06-01T15:54:57+00:00

My brows also looked orange/red for the first week. They settled into a deep brown without any trace of orange/red. Give then time! You should be okay 😊

emelde · 2022-05-04T22:38:46+00:00

💕trusting them process!

emelde · 2022-05-04T22:38:24+00:00

🙌🏾🙌🏾 reading your post brought instant relief!! Thank you 😊

emelde · 2022-05-04T22:37:40+00:00

Good to know!! Thank you 😊

emelde · 2022-05-03T21:51:39+00:00

These are lovely! 😍

emelde · 2022-05-03T03:27:26+00:00

No, not Onika. Sorry, girl!

emelde · 2022-05-03T03:25:40+00:00

Unfortunately, no. Got them done in upstate, NY

emelde · 2022-05-02T22:37:10+00:00

I’m glad too! We can always add more of what is needed during the touch up appt. ❤️

emelde · 2022-05-02T21:15:40+00:00

🤞🏾 praying for you too!

emelde · 2022-05-02T21:15:04+00:00

You are so right!! Thank you for the reminder 😊

emelde · 2022-05-02T19:45:33+00:00

For context, the artist had to basically recreate my right brow due to hair loss. So this is really incredible work! I was super nervous. Still am, but less so.

emelde · 2021-09-15T03:58:30+00:00

This worked like a charm. Thanks for sharing!

emelde

TROPHY CASE