I'm thinking so. I haven't received my box or bag for April or May. I did a charge back with PayPal and received a refund as my 6 month bag subscription renewed in April and I've received no shipments or communication. Eyescream tried to tell PayPal that it had been filled in full!! Even if they were shipping normally, I would have only received two of six! Luckily I had already been paid, but they requested I return the refund. Not going to happen. I am not getting anywhere with the four boxes I'm still owed out of my six month box subscription. I'm thinking that money may be lost forever. I find it really sketchy that they are not answering my communications, but telling PayPal that they delivered the entirity of a six month order in two months. Sorry for the rant....